Family Window Cleaning and Property Maintenance LLC

We recently had this company again clean our exterior windows. Their team this year and last did a fantastic job and I have nothing but praise for their work.

John and his crew did a really excellent job with (I learned) badly clogged gutters with ivy and 3 dead rodents! He called ahead to update arrival time, reviewed estimate with me, worked efficiently and was generally very organized and very pleasant. Applause!

I have a very old house (220+ years) with very old windows. I was lucky to find John and his crew were available the very day that I called. The three of them were extremely efficient and professional, dealing with some very tricky windows, some of them painted shut and needing to be persuaded to open. They did a great job. I highly recommend Family Window Cleaning.

I call Family Windown cleaning, & asked if they could come to my house to give me a quote to clean my windows. The man on the phone said he could do it over the phone. He asked me a series of questions about they type of windows, how many, etc. I gave him ALL of the information he asked for, & specified that my window were individually pane glass windows, with 6 individual panes per window Sach. I was quoted a price of $350 to wash 25 windows. They were the lowest bid, and and 5 star reviews. (Mind you I spoke with a couple of companies & I always specify, that I have individually pane glass windows.) I called the day before to confirm that I would see them on the specified date, however, the address was wrong. When they arrived, I explained that I wasn't going to have them do the 10 upstairs windows, because I started a big reorganization project upstairs, however, I wanted them to was my sunroom windows, which was not part of the Original 25 windows. THE Sunderland windows are side by side with just 1 pane of glass per sash. My quote went from $350 ,to 600,PLUS. I added 15 easier windows to clean & had subtracted 10 of the more labor intensive window, net 5 extra windows. I should have asked them to leave, but, they were there,& I needed them done. After they washed the windows,(which was a cloudy day,) they asked me to check their work. 1 or 2 windows had some paint drips on them, & I was told "it's $5 per drip to have them remove them, .....that was an additional $30. After tax my windows cost close to$700 to was, a far cry from my $350 quote. And the final kicker, was on the first sunny day, I could see many windows that were streaked, or still dirty. GET YOUR QUOTE IN WRITING!!!!! THIS FELT LIKE A BATE & SWITCH JOB TO ME.

Our windows look great! Big thanks to John for a job well done. He's super-conscientious and went the extra mile to make sure our windows were thoroughly cleaned. We appreciated his clear communication, modest prices, thoughtfulness, and excellent results.