Fei Plumbing and Heating Inc.

Fei Plumbing and Heating is a Wellesley Hills company run by Robert (Bob) Fei; its Massachusetts plumber license is verified active, and its BBB profile shows it as an Accredited Business with an A+ rating. The company's own website describes itself as a trusted local plumber for 'over 40 years,' though BBB records the business as accredited since December 2009 with 29 years in business — the two figures don't quite line up. What comes through clearly across a dense, entirely positive written record is a base of long-term, repeat customers. One reviewer described being a client for well over 30 years, across major bathroom renovations, emergency repairs, and smaller projects. Another described working with Fei since 2009, covering everything from routine faucet swaps to a full bathroom renovation and an emergency water heater replacement, calling the work excellent every time. Emergency response is a recurring theme: reviews describe Bob picking up the phone himself for an unexpected water heater failure on January 3rd and being on-site within the hour, walking a customer through shutting off the main when hot water started flooding a basement, and coming right away — including on a holiday weekend — to fix a sump pump that failed during a nor'easter, then working over several days to properly diagnose the underlying issue. On the larger-project side, reviews describe multi-unit condo renovations handled with Steve and Brayden, a kitchen remodel with a half-bath addition that passed inspection smoothly, and a well-water issue where the team explained testing results and options in plain terms. For plumbing, heating, and larger renovation work in the Wellesley and MetroWest area, the written record here is unusually consistent — a verified license, an A+ BBB rating, and years of specific, repeat-customer praise, with the one thing worth confirming being exactly how long the company has actually been operating.