Fei Plumbing and Heating Inc.

Fei Plumbing and Heating is a Wellesley Hills company Robert (Bob) Fei has run since 2009 per its BBB accreditation record, though the company's own website claims over 40 years serving Greater Boston and MetroWest — the two don't quite line up, so it's worth asking directly how long the business has actually been operating under this name. What isn't in question is the plumbing license: the state registry verifies it active, and the BBB gives the company an A+ rating as an accredited member. The reviews are consistent — 17 on file, all five stars, spanning routine repairs to full renovations. Several describe a pattern of honesty that goes beyond the job: in a 2025 review, a customer said Bob discovered their leaking water heater was still under warranty and got the manufacturer to replace it at a steep discount, unprompted. A recent review about a well-water problem describes the same approach — patient, plain-English explanations of the test results and the options, no upselling, followed by a clean, efficient installation with a walkthrough on maintenance. Emergency response comes up again and again: a January 2026 review describes Bob personally picking up the call when a water heater failed, talking the homeowner through shutting off the water, and arriving within hours. A 2025 review describes a sump pump failure during a nor'easter on a holiday weekend, fixed the same day with several follow-up visits to nail down the root cause. Multiple long-term clients — one for over 30 years, another since 2009 — describe using the company repeatedly for everything from small repairs to major bathroom renovations and condo-wide plumbing work, consistently citing fair pricing and reliability. For plumbing work ranging from a stuck faucet to a full bathroom renovation, or for a middle-of-the-night emergency, the track record here is deep and consistently positive — just worth clarifying the exact tenure claim before it factors into your decision.