Fire & Ice HVAC, LLC

Fire & Ice HVAC, LLC is a two-person-facing Boston HVAC outfit — technicians Arthur (also called Artie) and Jon — that's built a five-star run stretching back to 2021, the kind of record where the same two names keep showing up across dozens of reviews. The through-line is speed under pressure: reviewers repeatedly describe a system failing at the worst possible moment — a heat wave, a holiday weekend, the night before the hottest day of the year — and getting a same-day fix. A May 2026 review describes an AC that died at 7:30 p.m.; Arthur emailed back by 6:15 the next morning and had it running by 4 p.m. A June 2025 review recounts a thermostat wiring problem that turned out bigger than expected, with Arthur walking the customer through phone options before sending Jon out within two hours. Older reviews tell similar stories: in a 2024 review, a customer describes a furnace fixed during a cold snap at the start of the pandemic, and in another 2024 review, a rooftop condo AC unit was repaired for $2,800 after other companies had quoted $17,000–$20,000 to replace it. A 2022 review describes a mini-split system — one outdoor unit and four indoor units — installed in a single day. The company says on its site it's been in business since 2008 and has received the Angie's List Super Service Award every year since 2010, and it's come up favorably a handful of times in r/boston HVAC recommendation threads. Not every account is glowing. A 2022 review calls the company "a complete scam," describing being directed to a specific chimney company after a boiler inspection, which the customer says found nothing seriously wrong on inspection — worth asking about directly. A separate 2022 review is a terse note about still waiting on an install. For a homeowner comparing HVAC options in Boston, the pattern here is a small, name-recognized crew reviewers keep calling back for emergencies and larger installs alike over the years.