Fire & Ice HVAC, LLC

Fire & Ice HVAC has been running in Boston since 2008 and says it's earned Angie's List's Super Service Award every year since 2010. What stands out across the record is how many customers keep coming back — several reviewers describe using Arthur and Jon across multiple homes and over more than a decade, including one who's called them for the same furnace issue three times in thirteen years. The pattern that repeats across dozens of reviews since 2021 is speed and honesty. Reviewers describe same-day fixes for AC and heating emergencies — Arthur responding to a 7:30pm email with the AC fixed by 4pm the next day, a heating failure solved on the spot during a heat wave for brand-new customers. One review specifically credits the company with recommending a repair instead of a replacement other HVAC companies had pushed, saving what the customer called thousands of dollars. Reddit's r/boston has recommended the small, two-truck operation by name repeatedly, including a 2025 post from someone who'd used them for years. In a December 2024 r/boston thread, a commenter said Fire and Ice is usually able to come quickly and is reasonably priced. One clear exception stands out: a 2022 review called the company a scam, alleging they flagged a boiler as leaking combustion gases and steered the customer toward a specific chimney company. It stands alone against dozens of other reviews from the same period, most of them five stars, and is now several years old. Recent written activity is thin — just one review in the past six months — which more likely reflects a base of repeat customers calling directly than a slowdown in work. For Boston-area HVAC and boiler work, the years of repeat business from the same customers and the pattern of honest repair-over-replacement advice are the strongest signal here; the one serious complaint about a chimney referral is worth knowing about even though it's isolated and dated.