Fire & Ice HVAC, LLC
Local business · 14 Greymere Rd #3009, Boston, MA 02135, USA
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Verified record
- 3 reviews in the last 6 monthsNo negatives
- 10 work photos
Highlights
- After-hours response — recent review describes a 7:30pm AC failure fixed by the next afternoon
- Named technicians, repeat customers — Arthur and Jon called back by the same customers for years
- Consistently near-perfect ratings — 4.9 stars across Google and independent directories
- Commercial coverage unclear — a reviewer was turned away for being a commercial, not residential, job
- Self-reported award — Angie's List honor comes from the company's own site, not third-party listings
Fire & Ice HVAC is the outfit Boston homeowners call when a furnace or AC unit dies without warning — the same two names, Arthur and Jon, turn up again and again in reviews as the ones who showed up and fixed it. The company says it has been running out of Boston since 2008, handling residential and light-commercial heating and cooling work. Since 2021, it has picked up 40 reviews across Google and independent directories, holding steady at 4.9 stars, and the last few months haven't been an exception — every review posted in that window is five stars. One recent customer's air conditioning quit at 7:30pm on a weeknight; Arthur called back before 6:30 the next morning, locked in a same-day appointment, and had it running again by 4pm. That kind of after-hours turnaround is the through-line in the older reviews too, where customers describe years of repeat calls for boiler tune-ups, furnace repairs, and central air work. One thing worth asking about upfront: the company's own site advertises 'light commercial' work alongside residential, but at least one reviewer says they were turned down because their job was commercial rather than residential — so don't assume commercial coverage without checking first. The Angie's List Super Service Award the site claims every year since 2010 is also a self-reported line, not something that turns up independently in the reviews themselves. For a straightforward heating or cooling breakdown at a house, this is a small, two-person operation with a long, consistent run behind it rather than a large company with a dispatch office — expect to deal directly with Arthur or Jon, and confirm they can take the job if it's anything other than a home.
Read the comments
Most recent comments
- 5.0May 20, 2026
Cannot recommend these guys enough.<br><br>Our AC went out around 7:30 PM and I emailed them that night. Arthur got back to me at 6:15 AM the next morning, called to confirm the appointment by 6:30 AM, and had our AC fixed by 4 PM the same day.<br><br>Arthur was incredibly knowledgeable, explained everything clearly, and got the work done quickly. Really appreciate the responsiveness and professionalism. We’ll absolutely be using them again in the future.
— Dan SnodgrassView on Google Reviews ↗ - 5.0Jan 23, 2026
Artie was great!! Will be my go to for future HVAC needs.
— Oskar CoulterView on Google Reviews ↗ - 5.0Jan 15, 2026
You don't usually get an HVAC team that is really good at what they do, AND has great customer service, AND is trustworthy, AND is reasonably priced. We've had Arthur and Jon come out several times over the years, and every single time it's been a great experience. And every single time they've managed to solve our problem.
— David Delmar SentíesView on Google Reviews ↗ - 5.0Nov 7, 2025
2025 review: same amazing service as in the past (I've had them tune up my boiler in years past) & this year my boiler/radiator system needed more work, due to subpar work by a contracted plumber during a renovation over the summer. This was a bigger job and Jon informed me it would require a team of 2, explained what was needed (including replacement parts) & reviewed pricing before any work was done. Arthur was nearby, got to my home quickly and together they got the job done easily & efficiently. I very much appreciate how reliable, thorough & quickly they work; it gives me the peace of mind of a job well done. Now I have heat again!<br><br>2022 review: Arthur of Fire & Ice did an excellent job servicing my boiler, which hadn't been cleaned in years. Service was professional, prompt and very thorough. I highly recommend!
— Catherine SmytheView on Google Reviews ↗ - 5.0Oct 26, 2025
Arty is always very quick to respond and come to the house if there’s a problem. Usually same day. I feel like they diagnosis things quickly and repair them with parts they often have in the truck. I trust his advice and judgement!
— Mary ReynoldsView on Google Reviews ↗
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Update history
Added 40 new comments, added 10 new photos, established rating 4.3
- behind the score: Commercial coverage unclear — a reviewer was turned away for being a commercial, not residential, job