Five Star All American Cleaning Solutions

John came over the day before our wedding shower and cleaned the entire upstairs, which was an incredible help. His work allowed us to focus on setting up and preparing for the party without any added stress. He understood exactly what we needed and executed everything flawlessly. We truly appreciated his attention to detail and reliability—highly recommend!

This company was suppose to deep clean my daughter’s house after a Reno when she went to the house to do some last minute things before furniture was coming she was very upset about the cleaning. I went over with my husband to check and it was not cleaned properly. I was truly surprised because the house is empty and thought it would be easier for them. The floors looked streaky the baseboard had dust so they were not even cleaned at all. The windows were not cleaned and dust on the sills. She paid a lot of money for nothing and was treated poorly when discussed with the owner and management. Very disappointed in this company. She still hasn’t received any refund as of yet.

Booked and paid for this appointment in full at the end of August. Today, the “cleaners” were to come and provide a deep clean after a Reno. This information was disclosed to the business owner, John, as well as the cleaning manager, Dianne. What I came to find was a cleaning job that was poorly executed, in disarray, and damaging to the home. When I saw the job that was done, I proceeded to message both John and Dianne asking for a partial refund. I paid $335, and they were offering to refund a mere $135. I was told I never sent photos of the home prior, to which I asked when that was requested. They were unable to tell me when they requested photos, and still have not been able to provide proof of this. I then spent 5 hours, still currently cleaning as we speak, deep cleaning the home with my older parents. Multiple videos, pictures, and messages were sent. After demanding a higher refund, the business owner said he no longer would talk to me, and would file harassment against me for saying I would write bad reviews which is my right as a paying customer. I am still currently being ignored, and no refund has been processed. Not only was the job done terrible, but the customer service was absolutely one of someone who should never own a business. Update: still haven’t received anything in response by the business owner except for a reply on here stating that they are unsure where and when these photos are from. The owner is highly aware these photos are from the day of cleaning AFTER they had left. There are numerous videos as well on both my person along with other witnesses. They then decided to claim my “mental state” was of an issue? These people are people you would not like to hire unless you want to waste your money and be ignored.

Five Star All American Cleaning is a superb cleaning company. They sent a cleaner to my home in Boston and he was prompt, thorough, and even added in additional cleaning services like cleaning my hood for free! It was so considerate and I will definitely use them again. I've referred them to a few friends and will keep recommending them.

Great service! Nick assembled my trampoline quickly and professionally. He was friendly, efficient, and everything was done perfectly. Highly recommend!”