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Five Star Bath Solutions of Northern Massachusetts runs a straightforward model: convert an old bathtub into a walk-in shower, in a couple of days, with a fixed price agreed up front. That's the job described again and again in its reviews — a 2025 review details Five Star converting a guest bathtub to a walk-in shower and installing a new toilet, with a technician who kept the homeowner informed throughout and was careful about tracking dust through the house; another from late 2024 describes a similar shower/sliding-door installation finished in two days for the price quoted, with the crew noted as courteous and on time. The sales side comes up almost as often as the installation crews. Several reviews from spring 2025 single out Greg, a salesperson, for walking customers through the project in detail with physical samples and looping in a project manager when technical questions about demo and plumbing came up. Project managers and lead installers — Dan, Wilmer, Adrian, Wilber — get named credit for keeping crews on schedule and job sites clean. Not every account is clean, though. A June 2025 review describes the opposite experience: unfinished work, workmanship the customer called terrible, and a company that stopped answering calls and texts, with the reviewer saying they referred the matter to the BBB and were pursuing legal action. A separate review from earlier in 2025 mentions the price came in higher than expected, even while praising Greg's explanation of the job. Before booking, it's worth confirming the full scope and price in writing and asking how the company handles it if a project runs into trouble, given that one reviewer's experience diverged sharply from the rest.
Five Star converted our guest bathtub to a walk in shower and installed a new toilet. The work was completed a couple of months ago. The salesman was very easy to work with and was very helpful with all the choices that were available . Unlike his competitors, there was no sales pressure. The work began on the agreed upon start date and time. The technician kept us informed all through the construction process and he was very meticulous with his work. He was also mindful about spreading dust and dirt into other areas of the house. A walking pad was placed from the back entrance to the bathroom to protect the floor. He explained the glass warranty and tips on how to clean the shower enclosure as well as helpful bits of information. When the project was complete, I went in the bathroom to wipe down the sink and light fixture but there was no dust to wipe up; the technician had already wiped everything down. The enclosure feels very solid and the 2 grab bars are very sturdy. We have had zero issues with the walk in shower and it looks great. I will definitely use them again for our master bathroom remodel.
Five Star Bath came to our home and did a great job! Starting with the consultation to the completion, EVERYONE was great. They listened to what we needed and made sure we were well informed. They kept the project on course and did the renovation with very limited noise being that I work from home and not once was i interrupted! Me and my husband love our new shower. Thank ALL of you so much.
Communication problem at the start but all well by the end. Happy with the results. Workers were very neat, everything was clean and tidy. Mr. Patel followed up to ensure my satisfaction.
Highly recommended. Everything from contracting to installation was stellar.
Buyer Beware, terrible workmanship, unfinished project, will not reply to our phone calls, text or messages?? Referred to BBB for resolution, and legal action.
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1 change recorded — last scanned Sep 19, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Five Star Bath Solutions of Northern Massachusetts. Use it to sanity-check bids, then get the real number in writing.
Upgrades beyond the standard like-for-like swap included in the base scope.
Estimated range
$27,500 – $45,000
Typical bathroom remodel around $36,300
Tile craftsmanship5.0
Brings finish samples on site and reworks plans5.0
Clients returning for 10 and 20 years5.0
Detailed craftsmanship5.0
Load-bearing wall removals5.0
Responsive communication3.8
Custom deck work4.5
Repeat kitchen clients4.1