Hardwood flooring install — a 2025 customer called the price fair and reasonable
One-day floor job — a 2021 customer said two rooms were finished in one day
Laundry room water damage — a 2023 customer reported it during tile removal
Shower tile leak — a 2017 customer said the bathroom was left leaking
BBB grade B-
What does a hardwood floor cost in Greater Boston?
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Flooring Plus LLC. Use it to sanity-check bids, then get the real number in writing.
Flooring Plus LLC says on its website that it specializes in installing carpet, hardwood, tile and vinyl flooring and repairing existing floors, and it claims 20 years in business. The towns it lists as its service area include Hollis, Nashua, Manchester, Lowell, Lawrence and Chelmsford.
A 2025 customer said Carlos and his work crew installed hardwood flooring, that his crew also installed a backsplash, and called the price fair and reasonable. A 2023 customer said their new bathroom floor was done in one day. A 2021 customer said Carlos and Matt finished two rooms of floor in one day, knowing the customer was moving furniture in the next day. A 2017 customer said Carlos and his crew removed old carpet and installed hardwood in their third-floor condo.
A 2023 customer who hired the company for tile installation and hardwood refinishing said the crew reported a broken water valve while removing tiles, which left water damage in the laundry room, and that the crew reassured them the soaked floor was not a problem for the tile work. That 2023 customer also said the grout colors came out uneven and that a wrong wood type was used for a replacement section of the hardwood. A 2017 customer said a shower tile replacement left the bathroom leaking and still not usable after 3 months. A 2017 customer said their wood floor began squeaking after a few months and that nails shot into a cold water pipe later let loose. A 2016 customer who hired Carlos to build a walkway said it sat under 2 inches of water within two days after a bad day of rain.
Its BBB grade is B-, and the BBB counts one complaint.
Read the comments
Most recent comments
5.0Mar 28, 2025
Carlos, and his work crew are top shelf! Installed hardwood flooring. Customer service is outstanding, price very competitive, fair and reasonable. I will definitely hire him in future house projects in the near future. His crew also installed a backsplash that creates a modern style atmosphere
I hired this company based on seemingly positive online reviews and their claim to be proficient in both tile installation and hardwood refinishing. Unfortunately, my experience with them turned into a nightmare, and I am compelled to share my story to caution others. Firstly, while removing the tiles, the crew reported that the water valve was broken(although we never had any issue before they came), resulting in water damage in my laundry room. Despite voicing our concerns about the soaked floor potentially impacting the tile work, they reassured us that it was not a problem. In retrospect, we should have insisted on waiting out, understanding that a thoroughly dried floor is crucial before tile work to prevent damage to the underlying structure. But as a professional company, they should not only have listened to our concern but also have followed the right procedure to wait till the floor was completely dry. The grout color mismatch was another major red flag. Even after providing clear instructions, the crew failed to mix color into the grout, resulting in uneven colors on the floors. It's alarming that a professional flooring company claimed never to have had to do color mixing in grout before. The hardwood refinishing stage of the project turned out to be extremely troublesome. A wrong wood type was utilized for the replacement section, staining took place without adequate sanding, resulting in noticeably inconsistent coloration in my kitchen. Instances of chipped wood, the presence of bubbles, and a pervasive lack of attention to detail substantially undermined the ultimate outcome. Shockingly, Carlos seemed oblivious to the severity of these issues, dismissing them as inconsequential. Regrettably, I erred by remitting the entire sum before the project conclusion, leading to unresolved issues and subsequent financial repercussions. The contractors gross negligence resulted in a broken gas valve too, necessitating an expenditure exceeding $700 for repairs. The overall lack of professionalism was evident throughout the project. Broken base molding, lack of taping during staining, uneven tile widths, and wide openings between wood planks showcased a company that did not live up to its claims of being a flooring professional. My advice to others: do thorough research and consider other options before choosing this contractor. Never pay the full amount until you are completely satisfied with the completed work. This experience was a costly and disappointing lesson, and I hope others can avoid the same pitfalls. I will take measures to get reimbursement for the incomplete work and property damages caused by their negligence!
I hired this company based on seemingly positive online reviews and their claim to be proficient in both tile installation and hardwood refinishing. Unfortunately, my experience with them turned into a nightmare, and I am compelled to share my story to caution others. Firstly, while removing the tiles, the crew reported that the water valve was broken(although we never had any issue before they came), resulting in water damage in my laundry room. Despite voicing our concerns about the soaked floor potentially impacting the tile work, they reassured us that it was not a problem. In retrospect, we should have insisted on waiting out, understanding that a thoroughly dried floor is crucial before tile work to prevent damage to the underlying structure. But as a professional company, they should not only have listened to our concern but also have followed the right procedure to wait till the floor was completely dry. The grout color mismatch was another major red flag. Even after providing clear instructions, the crew failed to mix color into the grout, resulting in uneven colors on the floors. It's alarming that a professional flooring company claimed never to have had to do color mixing in grout before. The hardwood refinishing stage of the project turned out to be extremely troublesome. A wrong wood type was utilized for the replacement section, staining took place without adequate sanding, resulting in noticeably inconsistent coloration in my kitchen. Instances of chipped wood, the presence of bubbles, and a pervasive lack of attention to detail substantially undermined the ultimate outcome. Shockingly, Carlos seemed oblivious to the severity of these issues, dismissing them as inconsequential. Regrettably, I erred by remitting the entire sum before the project conclusion, leading to unresolved issues and subsequent financial repercussions. The contractors gross negligence resulted in a broken gas valve too, necessitating an expenditure exceeding $700 for repairs. The overall lack of professionalism was evident throughout the project. Broken base molding, lack of taping during staining, uneven tile widths, and wide openings between wood planks showcased a company that did not live up to its claims of being a flooring professional. My advice to others: do thorough research and consider other options before choosing this contractor. Never pay the full amount until you are completely satisfied with the completed work. This experience was a costly and disappointing lesson, and I hope others can avoid the same pitfalls. I will take measures to get reimbursement for the incomplete work and property damages caused by their negligence!
