Folan Waterproofing & Construction
Regional · 795 Washington St, South Easton, MA 02375, USA
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Highlights
- BBB rating — A+ with no complaints filed
- Google ratings — 4.7 average across 14 reviews
- Long history — family-run since 1969, now third-generation
- Restoration focus — known for masonry and historic preservation work
- Complaint on record — one account cites unprofessional service and incomplete work
- Not BBB-accredited — the A+ grade doesn't reflect formal accreditation
Folan Waterproofing & Construction is a family-run specialty contractor in South Easton built around masonry restoration, historic preservation, and waterproofing rather than everyday home repair. The company says it has been in business since 1969 and is now in its third generation, run today as a certified women-owned enterprise with Holly Brookes as president. Its directory numbers look solid: a 4.7 average on Google across 14 ratings and an A+ grade from the Better Business Bureau, though Folan has never actually sought BBB accreditation. The handful of individually written reviews behind those numbers tell a more mixed story, though — they include at least one account of unprofessional service and work left unfinished on a restoration job, sitting next to the stronger aggregate scores. With only a couple of full reviews to weigh, there isn't much depth on file in either direction. Folan hasn't pursued BBB accreditation, so that A+ grade reflects BBB's own criteria rather than a vetted membership. Given the complaint about unfinished work, it's worth asking directly how a job's scope and specifications get locked in before work starts, especially on larger restoration contracts. This is a contractor built for masonry restoration, waterproofing, and historic-building work rather than routine repairs — worth a call for that kind of project, with scope and finish expectations put in writing up front.
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Most recent comments
- 5.0Mar 2, 2025
Your waterproofing experts.
— Eric SantosView on Google Reviews ↗ - 1.0Nov 2, 2021
Folan worked on a restoration project for us on a mill building in Brockton. The staff is very rude & unprofessional. They ignored many of the specific requests the architect and conservator had called out. They did the bare minimum and never finished the project to satisfaction. For the cost we expected a much more professional job and had to hire another contractor to fix their mistakes. Avoid this company!
— Doris SheaView on Google Reviews ↗
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Added 2 new comments, added 41 new photos, established rating 3.5
- behind the score: Complaint on record — one account cites unprofessional service and incomplete work