Forge is an Auburndale HVAC contractor whose calling card is the heat pump and mini-split install, and its Google page backs that up with unusual specificity: 112 ratings averaging 4.9★, and review after review names the actual crew lead who did the work, from Ili and Ervis to Cayden, Brett, Guy and Dave.
The company runs installs as small, named teams rather than an anonymous crew, and that shows up in the writing: a 2026 reviewer credits project coordinator Ryan and team lead Ili for keeping a mini-split job organized start to finish, while another names Dave for building a 3D model of the house before sizing a two-system heat pump. Several reviewers also point to Forge's handling of Massachusetts' Mass Save program, navigating rebates and HEAT loan financing, as something that set it apart from other quotes they'd gotten. That history runs back to 2021 across 95 reviews on four sources, and the most recent six months (28 reviews) carry no negative Google reviews.
The written record isn't spotless, though. A September 2025 review (3★) describes an installation that went fine but sat with unclosed permits for 11 months, including a failed inspection the reviewer says was never followed up on. A February 2025 review (1★) calls the workmanship terrible and says Forge wouldn't stand behind its warranty, though it doesn't detail the specific problem. And a Reddit poster in a north-shore subreddit, in a thread from earlier this month, said Forge didn't finish a mini-split install on time and left their house without heat during a cold snap — a specific, recent complaint worth weighing against the otherwise clean recent Google run. Separately, a 2024 review describes Forge backing out of a planned basement-remodel project at the last minute after months of joint planning, which the reviewer says wasted significant time and money.
Forge's day-to-day work is overwhelmingly HVAC — heat pumps, ductless mini-splits, and the retrofits that come with fitting them into older houses — but the record also includes at least one broader home renovation (hardwood floors, recessed lighting, trim, painting) from a 2022 review, and a plumbing job a reviewer credited to a technician named Khalil in 2026.
Before booking, it's worth asking directly about permit close-out timelines and getting warranty terms in writing, given the two negative accounts above, and, if the job is time-sensitive going into winter, confirming a firm completion date given the recent Reddit account of a missed one. For a straightforward heat pump or mini-split install with Mass Save financing, Forge's most common story is a coordinated team, a named project lead, and steady communication through to a clean finish.
