Frank Lamparelli

Frank Lamparelli Oil is a fourth-generation family business (per its own site) that Better Business Bureau records list as founded in Canton in 1929 — a heating-oil, propane and Bioheat delivery company that also installs and services boilers, furnaces and AC systems across the South Shore. It carries a BBB A+ rating. The strongest thread through the record is loyalty: customers who've stuck around 15, 16, even 20+ years keep describing the same thing — a call that gets answered fast. A vacationing homeowner in a February 2023 review described a freeze alert going off while away; the on-call technician coordinated with a family member to get inside and had the heat working again the same day. In a September 2025 review, a customer whose oil tank started leaking got a callback in six minutes and a technician at the door within the hour. Another, in a September 2022 review, said a Saturday leak call was fixed within the hour under an annual service contract. That's not the whole picture, though. A June 2026 review is sharply negative — the customer says a boiler cleaning skipped the filter and nozzle, a plumber referral was needed for a separate leak, and accuses the company of curating its public reviews to hide complaints (an allegation this record can't verify, but worth knowing about). A 2023 review focused specifically on air conditioning describes recurring problems every year since a unit installed four or five years earlier, calling the install poorly engineered. A November 2024 review describes a two-day wait for a repair, the customer's own father diagnosing and buying the part, and then being locked out of the house. Rude front-desk or receptionist encounters come up in more than one review (2023, 2025). This reads like a business that does right by its long-standing oil-heat customers on routine and emergency calls, but the complaints cluster specifically around AC installs, billing and delivery scheduling, and front-office tone — worth asking pointed questions about before signing on for an installation, and confirming who to call for follow-up if the front desk is the first stop.