Top Service Plumbing Heating and Cooling

Top Service Plumbing Heating and Cooling is run by Ned Dumas, a master plumber holding a Massachusetts license (PL 17688-m) the state's own registry confirms is active, alongside a self-reported journeyman license and an EPA 608 Universal refrigerant-handling certification for the HVAC side of the business. Reviewers describe him — often working alongside a second technician, Noah — handling everything from routine plumbing repairs to full boiler and central-AC installations. All 44 reviews on file, every one posted within the last several months, rate the company five stars except one four-star, with not a single complaint among them. Specific plumbing work covers leak repairs, faucet and toilet fixes, water-heater replacements on a moment's notice, and pipe-snaking on a stubbornly configured mobile-home system. On the HVAC side, reviewers describe a high-efficiency gas boiler and ceiling-mounted mini-split installed together to cut a gas bill, a central AC unit replaced with a full walk-through of the process, and an emergency mid-heat-wave AC diagnosis and short-term fix for a family with young kids. Multiple property owners and small landlords describe using Ned repeatedly — one mentions three separate calls since buying a property, another calls him indispensable across multiple properties — and several reviews specifically credit an annual service plan and prompt response even to after-hours calls. There's little to caution here — the praise is remarkably consistent across dozens of independent reviewers, covering routine repairs, larger installs, and true emergencies alike: clear explanations before work starts, pricing that matches the quote, and a clean job site left behind. For plumbing or HVAC work in the area — from a leaking faucet to a full boiler or AC replacement — Top Service's state-verified license and dense, detailed review history make it a strong, low-risk call.