Verified record
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Control Point Heating • Cooling • Plumbing • Electric. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
Control Point is a Shrewsbury, Massachusetts company that rebranded in June 2025 to specialize in heating, cooling, plumbing and electrical work together — a shift marked with a ribbon-cutting at its Memorial Drive facility. Reddit commenters describe it as husband-and-wife owned, and its call sheet runs from full HVAC replacements and ductless mini-split installs to water heaters and the occasional plumbing fix. The volume and consistency of praise stand out: Google shows a 5★ average from 790 ratings, and 145 reviews in the last six months alone carried no negative marks. Reviewers repeatedly single out how thoroughly technicians walk through a diagnosis before quoting — measuring a 100-year-old house for a mixed ducted-and-ductless system, checking Mass Save rebate eligibility, or spending hours mapping duct and airflow issues before recommending a fix. When an AC unit failed mid-heat-wave, the crew diagnosed and repaired it the same day. BBB has accredited the company with an A+ grade, its Massachusetts HVAC license is active and registry-verified, and BBB's file lists several additional state trade license numbers for the company's other trades. The one blemish in an otherwise strong record is a November 2025 review describing confusion over billing — the customer said the advertised $15/month maintenance plan didn't mention a $90 upfront charge, and that diagnostic fees seemed to vary depending on who was asked. It's worth confirming the full fee structure, including any upfront costs, before signing up for a maintenance plan. For anything from a routine AC tune-up to a full system replacement, the reviews point to a crew that explains its work clearly and shows up when it says it will — just get the pricing in writing up front.
“My go-to HVAC guy sold his business, who I would have recommended, which is disappointing. That said, after trying a few outfits, we've had a really great experience with Control Point out of Shrewsbury. Husband and wife owned, stellar service, honest work, would definitely give them a phone call.”
“The best HVAC company around is Control Point https://callcontrolpoint.com They installed our mini splits and water heater.”
“They solved a problem that my previous HVAC company couldn”
“SHREWSBURY – Control Point celebrated its rebranding as specialists in heating, cooling, plumbing, and electrical services with a ribbon-cutting ceremony on June 5 at its facility on Memorial Drive.”
Very detailed and knowledgeable!!
Thanks Shane Boivin 👍👍👍👍👍
We recently had a new HVAC system installed by Control Point, and we couldn't be happier with the experience. From the beginning, Marcus took the time to listen to our needs and designed a system that was the right fit for our home. The installation team, CJ and Austin, arrived on time, treated our home with respect, and worked diligently throughout the day to ensure everything was installed correctly and operating properly. Their professionalism and attention to detail were outstanding. When one final adjustment was needed, James came out promptly the very next business day to take care of it and make sure the system was running smoothly. We also appreciated Beth, who handled the scheduling and billing efficiently and kept everything organized. Overall, we were impressed by the entire Control Point team. Their customer service, professionalism, and commitment to doing the job right made the whole process a positive experience. We are hopeful our new HVAC system will serve us well for many years to come. Moira C.
Ben came to my house today. He was prompt and very professional and friendly. He seemed very knowledgeable, thorough and informative about my system and units. It was a great experience!
Hands down this was beyond a 5 star review service. I worked with Beth as my concierge from start to finish. She was great and was always just a phone call away. Dylon came out and did the survey and went over all the work that would be needed to be done. He was Very nice and professional. I had Jake, Shane and many others doing the install and removal of old equipment. Everyone was very knowledgeable, accommodating, professional and educated on the equipment and job they were doing. It was a very easy process. The Diakin system works AWESOME! Highly recommended.
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Aug 7, 2026.
Often same-hour emergency response5.0
Heating and cooling4.9
Old-house expertise5.0
Water heater installs4.3