Verified record
Control Point Heating • Cooling • Plumbing • Electric is a Shrewsbury company that describes itself as offering residential and commercial HVAC, plumbing and electrical installation, repair and maintenance across central Massachusetts and the MetroWest area. By its own account it was founded in 2007 by Nick Lupo, an HVAC professional with extensive commercial experience, and is family-owned and operated, with Danielle Boland joining in January 2023 as co-owner. In 2025 it held a ribbon-cutting at its facility to mark its rebranding as heating, cooling, plumbing and electrical specialists. The state registry lists MA HVAC license 242-SM-B, held by Control Point Mechanical Inc, as active. When an AC stopped working during a heat wave, Control Point responded quickly, diagnosed the issue and had it repaired the same day, after another company had said an entirely new HVAC system was needed. On another air conditioning failure, Nate put on shoe coverings in the rain, took readings at the furnace and the outdoor condenser with photos, explained that a start capacitor was the cause, described different solution options, then completed the fix and cleaned up. Nate Fitts also did routine maintenance on central and mini-split AC units and fixed a rattling issue by replacing some improperly sized screws. Install work includes a ducted system on the first floor with ceiling cassettes and wall-mounted mini-splits on the upper floor of a 100-year-old house, with all the lines kept off the front of the house; seven quotes were gathered before Control Point was picked. On an air source heat pump install, Angel walked the customer through a detailed proposal, CJ walked them through everything after the install, and the job site was left spotless. Rob Keyes came back several times for unanticipated issues with a recently installed water heater and followed up with the manufacturer to determine that a different type of anode rod was needed because of well water and a water softener system. Plumbing calls appear too: for a high water bill traced to leaking toilets, Shane gave several recommendations for fixing and replacing and offered to get the materials for same-day service. A post in r/WorcesterMA says "They installed our mini splits and water heater," and one in r/massachusetts calls the business "Husband and wife owned, stellar service, honest work." In a 2025 Google review, one customer wrote that fees were unclear: the maintenance plan was listed at $15 per month without mention of a $90 upfront payment, diagnostic charges were $89 for the first 15 minutes and $150 afterward and varied by who answered, and an estimate of over $800 for a part costing about $7 felt like "a complete rip-off."
“My go-to HVAC guy sold his business, who I would have recommended, which is disappointing. That said, after trying a few outfits, we've had a really great experience with Control Point out of Shrewsbury. Husband and wife owned, stellar service, honest work, would definitely give them a phone call.”
“The best HVAC company around is Control Point”
“They solved a problem that my previous HVAC company couldn”
“SHREWSBURY – Control Point celebrated its rebranding as specialists in heating, cooling, plumbing, and electrical services with a ribbon-cutting ceremony on June 5 at its facility on Memorial Drive.”
“The company was “facing a lawsuit in Worcester County Superior Court filed in December by Control Point Mechanical, a Shrewsbury-based air condition contractor” for an alleged $61,000 “breach of contract related to work on the building’s HVAC system and subsequent service calls.””
“In the lawsuit, Control Point alleges that TYCA owes the company more than $61,000 for a breach of contract related to work on the building’s HVAC system and subsequent service calls.”
“When it comes to diving deep into Performance-Based Contracting’, Control Point Mechanical, Shrewsbury, MA, is truly at the controls.”
“We chose to work with Control Point Mechanical in Shrewsbury. Angela at Control Point did all the applications for financing.”
Very detailed and knowledgeable!!
Thanks Shane Boivin 👍👍👍👍👍
We recently had a new HVAC system installed by Control Point, and we couldn't be happier with the experience. From the beginning, Marcus took the time to listen to our needs and designed a system that was the right fit for our home. The installation team, CJ and Austin, arrived on time, treated our home with respect, and worked diligently throughout the day to ensure everything was installed correctly and operating properly. Their professionalism and attention to detail were outstanding. When one final adjustment was needed, James came out promptly the very next business day to take care of it and make sure the system was running smoothly. We also appreciated Beth, who handled the scheduling and billing efficiently and kept everything organized. Overall, we were impressed by the entire Control Point team. Their customer service, professionalism, and commitment to doing the job right made the whole process a positive experience. We are hopeful our new HVAC system will serve us well for many years to come. Moira C.
Ben came to my house today. He was prompt and very professional and friendly. He seemed very knowledgeable, thorough and informative about my system and units. It was a great experience!
Hands down this was beyond a 5 star review service. I worked with Beth as my concierge from start to finish. She was great and was always just a phone call away. Dylon came out and did the survey and went over all the work that would be needed to be done. He was Very nice and professional. I had Jake, Shane and many others doing the install and removal of old equipment. Everyone was very knowledgeable, accommodating, professional and educated on the equipment and job they were doing. It was a very easy process. The Diakin system works AWESOME! Highly recommended.
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Aug 7, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Control Point Heating • Cooling • Plumbing • Electric. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
