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When a normally dry basement flooded after heavy rains, a recent customer called General Sewer Service LLC on a neighbor's recommendation to check whether the main was blocked. That customer said Pancho and Will called before they arrived, diagnosed the blocked drain and snaked it all in under an hour for a reasonable price. A 2026 customer said Pancho and Will had a messy situation fixed within an hour, and that the bill was lower than several online quotes from other companies. A 2025 customer said Pancho arrived within 15 minutes of the call and performed what looked like a very difficult drain cleaning. A 2025 customer said Poncho helped with a clog in the sewer pipe. A 2023 customer wrote of using the company for years after a plumber first referred them, and said Poncho and Alex spent almost an hour diagnosing the current issues. That 2023 customer wrote that Poncho has been with the firm for over 25 years and called the pricing for diagnosis and drain cleaning very reasonable. A 2022 customer said two techs analyzed the problem and the household lines, came up with a plan, wore PPE, unclogged the drain lines and cleaned up after themselves, for a fee that customer called pretty competitive. Google shows 4.8 stars from 16 ratings. A 2021 customer gave two stars because the invoice could not be texted or emailed and was still coming by US mail.
My normally dry basement flooded after recent heavy rains. A neighbor recommended General Sewer to check if the main was blocked. Pancho and Will called before they arrived, diagnosed the blocked drain and snaked it all in under an hour for a reasonable price. Pancho and Will are straight forward and incredibly helpful. I highly recommend them and will be calling them back for the regular maintenance of my drain.
I cannot recommend them enough. Pancho and Will were knowledgeable, fast, thorough, efficient, and affordable! Great service from start to finish. They took care of a messy situation and within an hour had the situation fixed. They were very informative of what they saw and what they were doing to rectify the problems. I was happily surprised that the bill was as low as it was (I had received several on line quotes from other companies that were much higher). Thank you for the great service!
They were very responsive. Pancho arrived within 15 minutes of my call and performed what looked like a very difficult drain cleaning. He was friendly, personable and professional. I highly recommend this company!
Poncho very friendly and knowledgeable came to the rescue. He helped us with a clog in the sewer pipe. I will definately recommend!! Thank you!!
I’ve been using General Sewer and Drain Service for years after my plumber (Delponte Plumbing in Glastonbury) first referred me to them. Poncho and Alex spent almost an hour diagnosing my current issues today. Poncho has been with the firm for over 25 years and is always willing to share his experiences and vast knowledge with me. Their pricing for both diagnosis and drain cleaning is very reasonable. Give them a call I’m sure you won’t be disappointed.
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1 change recorded — last scanned Oct 30, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from General Sewer Service LLC. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$270 – $660
Typical plumbing job around $470
