Gentle Giant Moving Company

Gentle Giant Moving Company is a Southborough-based mover that began in Massachusetts in 1980 and now describes a broad national operation. The company handles local, long-distance, and international residential and commercial moves, with packing, storage, piano and fine-art work, crating, and moving-box delivery; its site also publishes DOT and ICC identifiers. The recent record is unusually deep: 17 reviews in the last six months were positive, and the all-time file contains 78 reviews from 2021 through 2026. Customers repeatedly describe crews as punctual, organized, careful, courteous, and efficient. Recent examples include protecting furniture and heirlooms, adapting to stairs and difficult access, packing and unpacking, handling office and international moves, and completing complex schedules with clear communication. Several long-time customers report using the company repeatedly. There are important older warnings alongside the positive record. A 2021 review says the company never came and never sent a quote. Two undated BBB reviews allege theft by an unauthorized worker and furniture damage followed by avoided calls. Those reports are not enough to characterize every move, but they make written inventory, crew identity, claims handling, and quote terms worth confirming. Gentle Giant appears suited to customers needing a full-service residential, commercial, specialty, or interstate move with coordinated packing and storage. Before booking, confirm the exact office, crew and subcontractor arrangements, valuation and insurance terms, delivery window, cancellation policy, and how damage or missing-item claims are handled.