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Missed trash pickups and disputes over bins feature in April 2026 complaints about Gibbs Rubbish & Brush Removal, alongside a seven-year customer's praise for friendly, helpful service. Based in East Sandwich, the company says it provides residential waste and recycling services in Sandwich, with bulk waste pickup, roll-off dumpsters, cleanouts, brush removal and residential snow removal among its offerings. BBB identifies Edwin Gibbs as the owner and describes the business as a sole proprietorship with 35 years in business. One customer writing on April 1, 2026 reports more than a dozen missed pickups during two years of service and repeated calls and emails to get trash and recycling collected. After switching providers, the customer says a worker retrieved the totes, disputed whether the customer had paid for them, then suggested the payment might have been a deposit. The reviewer says the refundable deposit remained unpaid. Another April 1 review describes missed pickups followed by further no-shows after rescheduling, and alleges threats and profanity during bin retrieval after cancellation. Older complaints also concern collection and billing. In January 2024, a customer who had engaged Gibbs for rubbish and recycling pickup in Mashpee described repeated no-shows, including a missed collection of moving boxes. In June 2024, a former Sandwich customer complained of backdated invoices and collection threats for 2022 “special services,” saying the charges came without supporting documentation and that service had ended in March 2023. A June 2023 reviewer said their email address had been associated with someone else's account and that requests to remove it had gone unacknowledged. Other customers describe a different experience. An April 21, 2026 reviewer says Gibbs has hauled their trash for seven years, praises the staff as friendly and helpful, and singles out Kayla for assistance. In August 2024, another customer said workers collected trash from the side of the house when the customer forgot to put it out; a separate August 2024 review called the company responsive. Google lists a 3.7-star average from 20 ratings, while BBB gives the business an A+ grade and lists it as non-accredited.
I am more than satisfied with the service provided by Gibbs. They have been our trash haulers for 7 years. Everyone at Gibbs is friendly, kind and helpful. I always try to work with local service providers and I feel that with Gibbs I have a relationship with a neighbor. Kayla has been very helpful when I needed assistance.
Caution: AVOID GIBBS. I used this service because they were reasonably priced and locally owned. Throughout the two years of service I had over a dozen missed pick ups and had to email and call several times to get them to pick up the recycling and trash. If you do get someone on the phone (rare), they sound annoyed that they even have to speak to you. I switched to Nauset. Two days later, an unmarked pick-up truck pulled into my driveway and started to load the Gibbs totes into his truck. I distinctly remember paying $75 each for the totes. Assuming they were now my property, I asked him why he was taking them. He was extremely rude, said it was his property, and said there was no way I paid for the totes. Then, he admitted that I "may have" paid a deposit but that I needed to call the office. When I asked him to put the totes back, he told me that his "parents were the owners" and drove off. I still have yet to receive my refundable deposit for the totes. Just avoid these scammers.
RUN DO NOT WALK away from these people. The son of the owners just showed up on our property to retrieve their bins after we canceled service. Why did we cancel service? Because they would not show up; we'd call the office and get rescheduled; they'd no show again etc. etc. This was not weather related; this was poor management. Anyway one of the owners just showed up, started swearing, name calling, profanity galore. Mistakes happen; but to not own those mistakes, and to then send an owner to someone's house where they threaten you and start swearing at you... unreal.
Always responsive.
Not sure why this company has all these bad reviews. I forget my trash so much trying to get my children ready in the morning, and every time I do, they come down to the side of my house to get it. No other company has done that for us. Family own and operated sandwich business. You guys are the best
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2 changes recorded — last scanned Sep 30, 2026.
Home repair range2.4
