Good Window Works, Inc.

The thing that keeps coming up about Good Window Works is what they don't do: sell you new windows. A homeowner writing in March 2020 said other contractors had told her that her windows could not be repaired and that the parts could not be found; this company repaired eleven of them, cleaned up properly and left her with windows that finally kept the cold air out. Another, in September 2019, put it plainly — she had read that the company repairs rather than expecting customers to buy replacements, and said the name is perfect. The work is window and door repair and restoration: rotten frame repair, glass replacement, historic window restoration, insect screens, hardware and balancer repair, weatherproofing and patio doors. Its Massachusetts home improvement contractor registration, number 195042, is active, and its BBB page is an A+ with accreditation. Across Angi and HomeAdvisor it averages 4.8 from 62 ratings, and reviewers keep naming the same people — Yuriy on estimates and on the tools, Julia scheduling in the office, Andrew and Victor installing. A September 2019 client called the pricing very competitive and said the installers worked until the job was perfect. A March 2020 client said the estimate was correct and the crew arrived when promised. A condo seller that same September, with two private showings booked and a window stuck open overnight, was squeezed in and fixed by half past twelve. The one recurring snag is supply timing: an August 2019 customer gave four stars because the glass replacement took longer than expected coming back from the factory. The written record is also dated. The newest account is June 2023, when a homeowner with an older house had all her original double-hung windows repaired — estimate in the fall, work scheduled for the spring, crew there on the day booked. Most of the rest were written in 2019 and 2020. If you have old or historic windows that someone has already told you to replace, this is the shop for a second opinion. Ask for a recent reference, and about lead times if glass has to be ordered.