Gray Co

Gray Co is a plumbing and HVAC shop Michael Gray says he started in 2002, running today as an LLC with roughly 26 employees per its Better Business Bureau profile (BBB itself lists a January 2007 start date instead). The website places its office in Billerica, though a Bedford address also appears on file. The strongest recurring theme in its reviews is emergency-scale heating work. In a 2022 review, a boiler that died five days before Christmas was pulled out and replaced, with the new system running before the holiday. In a 2021 review, a customer described calling Monday morning for a furnace replacement, getting a same-day check and a quote the next day, and having the crew on-site and finished by Thursday morning, cleaning up after themselves. On Nextdoor, a neighbor recently named Mike directly, saying the shop is busy but always makes room for them. Not every account is positive. A 2024 review describes trouble getting duplicate charges resolved by phone, and a 2025 review reports one of the company's trucks tailgating and yelling at another driver on the highway - a conduct complaint rather than a workmanship one, but a real one. Google shows the business at 4.1 stars from 13 ratings, and BBB (not an accredited business) grades it A+. The site says the company is fully licensed and insured but doesn't publish a license number. Worth confirming which office you'd actually be dealing with, and getting billing terms in writing, before booking.