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Griswold Glass & Aluminum is a glass shop in Palmer. The company describes itself as the oldest business in Palmer and the oldest glass repair shop in Massachusetts, established in 1918, family owned and operated, and still in its original building. It says it has served Western MA and Northern CT for over 100 years. A 2025 customer wrote that they had the windshield on their Jeep replaced, that Jeff kept in touch the whole way, and that they were able to pick it up after hours. A 2024 customer brought a boat in to have part of its windshield replaced and said Jeff gave a couple of different options and went over the best way to clean it. A 2024 customer wrote that after they broke a window on their camper, they were told to bring it right over, and it was fixed within hours at a price the customer called very fair. A 2023 customer wrote that Jeff Griswold installed a new windshield, and that after picking up two screens their kitchen windows looked good again. A 2023 customer wrote of being treated with courtesy and fairness by Jeff Griswold and his son.
Had my vehicle windshield replaced on my Jeep. They got my schedule quick. Jeff keeped in touch the whole way and was very knowledgeable. Jeremy did a fantastic job, very friendly guys. Glad I could find a friendly family shop that was local. I was also able to pick it up after hours. Fantastic service. My new go to for anything glass.
I brought my boat to Griswold Glass to have a part of my windshield replaced he was more than happy to do it! They had the best price around & Jeff gave me a couple of different options. He even went over the best way to clean it because the material scratches easy. I will be going there for any glass repair I need. The customer service I received was impeccable!!!
Old fashioned customer service at its best! This was our second time using Griswold for a project. This one was not planned! We unexpectedly broke a window on our camper. They had us bring it right over, had it expertly fixed within hours and charged a very fair price. Would highly recommend and we will continue to use them as our “go-to” for any glass needs.
Jeff Griswold installed my new windshield and the service was spectacular! Always pleased with his workmanship! I recommend him for any glass issues one may have. He’s always ready, willing and able to assist with whatever needs are necessary! I want to add that I picked up 2 screens today and my kitchen windows look amazing! I can enjoy my outdoor birds once again…thanks to Jeff and Jeremy! Nice job guys! Can’t help but love your workmanship and always very courteous! Give them a try…when you do, you will know exactly what I am raving about!!!
Every now and then, we get lucky when we walk into a retail business and we get treated with respect and with courtesy and with fairness, by a proprietor. On occasion, we get REALLY lucky and we not only receive the treatment just described...we also have the privilege of dealing with folks who are scrupulously honest and who show their customers a measure of gratitude and appreciation that is fast disappearing in today's business world. That's the exact kind of teatment I have always received from Jeff Griswold and his son. And you'll receive the very same kind of courtesy and service. You cannot do any better than these exceptionally fine and decent folks. Give them a try!
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Certified attributes are verified against the public registry. Others are the business's own statement.
2 changes recorded — last scanned Sep 30, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Griswold Glass & Aluminum. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$4,000 – $11,000
Typical exterior project around $7,500
Popcorn ceiling removal4.1
Roof, siding, bathroom and flooring for one repeat customer3.2
Custom frame fitting5.0
Full window installs, not inserts4.9
