Hampton Flooring Center

Hampton Flooring Center is a family-owned flooring retailer and installer in Easthampton that's been in business since 1999, selling and installing carpet, hardwood, tile, laminate and luxury vinyl for both residential and commercial customers. It holds an active Massachusetts home improvement contractor registration, an active Massachusetts Supplier Diversity Office Women Business Enterprise certification, and has been a BBB Accredited Business with an A+ grade since 2018. The written record is deep, and one name comes up constantly: sales rep Rui Cunha is credited across dozens of reviews spanning 2022 through mid-2026 for patient, knowledgeable, unpushy guidance through choosing flooring — showing samples, working around budgets, and following up throughout installation — and installer Angel is repeatedly praised for careful, precise work, including tile and backsplash jobs. Several reviewers describe using the company more than once: one client's 2025 review notes it was their third job with the company, and another describes a third major project. Recent reviews from 2025 and 2026 describe whole subfloor replacements, bathroom floor installs, and large luxury-vinyl jobs finished cleanly and on schedule. There are also real complaints worth knowing about, spread across the last several years. A 2025 review described a tile installation on a landing that came out lower and sloped compared to the original, with the owner acknowledging the problem when shown the floor. A 2024 review described an installer who was largely absent from the job site for three days, calling the customer service "awful" even while praising the products. Two 2022 reviews were sharply negative: one described the wrong tile color being installed — dark grey instead of the requested black and white to match an existing art deco floor — and another described work being outsourced to another company without being told in advance, calling the experience dysfunctional. For a homeowner, the overwhelming pattern here is a well-regarded local flooring shop where the sales and design experience — driven by one particular team member — draws consistent praise, but the installation experience has occasionally fallen short, especially around communication and getting exact specifications right. It's worth confirming who will actually be doing the installation and being specific about color and material matches before signing off.