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Fifteen minutes — that is how fast a homeowner with an emergency in February 2018 said Heavy Doody got to them, and the bill afterward struck them as reasonable. The Tewksbury shop handles residential and commercial plumbing, water heaters and boilers, new construction and remodeling across Middlesex County, by its own description, and its site says it has been at this 30 years. The written accounts are older — five dated reviews from 2018 through 2021, all of them positive — and hot water tanks turn up in three. In September 2019, one customer got a Monday morning appointment confirmed on a Sunday, and the leaking hot water tank was found and replaced the same day. Another September 2019 review describes an estimate for water tank and heating system maintenance, with Brian answering email while the schedule came together. In August 2019, a leak was fixed quickly at what that customer called reasonable fees. A February 2021 customer listed the work their household had used the company for over time: a hot water tank hooked up to bypass an old solar water line; a toilet, a small vanity sink and a large laundry basin sink each removed and capped; a new washer/dryer hook-up installed. Two things to square before calling. The years don't match — the site says 30 years in business, while the Angi and HomeAdvisor profiles both list 13 years of experience. Neither do the stars: Angi and HomeAdvisor each show 4.9 from 19 ratings, and Google 3.4 from five. Both directories list Massachusetts trade licence 15954-PL-M and a Navien certified installer badge, while the company's own site lists licence #15954-M; its Better Business Bureau page carries an A grade. For a leak, a dying water heater, or the kind of job where how fast someone picks up decides it, the 2018 and 2019 accounts describe a shop that moved quickly. Ask how long they have been doing this and whose licence covers your job, get the estimate in writing, and if a Navien unit is what you are buying, ask about that certification.
The services we've used them for are: hot water tank hook-up to bypass old solar water line, removing/capping a toilet, removing/capping a small vanity sink, removing/capping a large laundry basin sink, and installing a new washer/dryer hook-up. They adhered to COVID related precautions, including social distancing & wearing a mask in our home. We've used Heavy Doody Plumbing for a couple of projects in late 2020 and early 2021, and each time they did excellent work on jobs that turned out a bit more complicated than originally expected. The short version of this review is that you shouldn't hesitate to use them for any of your plumbing needs. They are patient, responsive, knowledgeable, professional, and have reasonable prices. The longer review is below, for those who prefer more insight. In Fall 2020, Brian came out to hook our hot water heat up properly, after we had 40 year old solar water panels removed from our home. He arrived on short notice, was knowledgeable and quite patient with a number of questions we threw at him about how our set-up would work without solar panels. We are newer homeowners, so he took extra time to explain how our system worked, and gave us a few tips on keeping things in our furnace room running smoothly. The transition was seamless, and we had no issues with hot water once our roofing company removed the solar water panels. Given the quality of his work & expertise the first time around, we asked him back in late-December to provide a quote for removing/capping off a toilet & small sink in our laundry room, removing a second large wash-basin sink that was next to the washer, and installing a new laundry hook-up. He came out within a few days (it was around the holidays), and was able to give a quote within a day of looking at the work that needed to be done. A few days later, the main sewer line in our home clogged, causing a leak in the floor & wall. Brian was amazing through the whole issue; he was responsive to urgent messages sent on the weekend and recommended a local company who would be able to remove the clog right away. When it became clear that the drain company may have issues with the toilet, he swung by while they were here to offer to remove it early. His team came out again the following day to complete the rest of the work, including installing the new laundry line. They were respectful of our home & covid precautions, and ensured everything was working properly before they left. They also alerted us to some very old termite damage they spotted while removing one of the sinks. We already knew about it, but it was nice that they cared enough to show us a few things that needed repairs. The only small thing that we encountered was that their drywall patchwork was rough around the edges, but frankly I didn't really expect it to be perfect, because it isn't a plumber's area of expertise. A bit of drywall mud & paint and you'll be good to go. Overall, they did great. I was impressed with their work, prices, and attention to homeowner concerns/needs.
Brian and his crew were great. Brian came out and gave a great estimate for everything I needed. He was very responsive via email as we worked to schedule a time for his crew to come do the work, which was mainly water tank and heating system maintenance. Brian brought Jim promptly and explained the work. They then pointed out a couple of things that they recommended replacing, one they just included in the original cost estimate and another they added on due to additional parts being purchased. Jim was very thorough and professional and, by all accounts, did great work. I’ll be using Heavy Doody for all of my future plumbing and heating needs!
confirmed Monday AM apt on a Sunday. this was huge. Also found the H2O tank was leaking.. replaced same day. Saved me more damage control in the winter! Thank you Brian
Fast, courteous and reasonable with fees. They fixed the leak very quickly, and they did a great job.
We had an emergency and he responded to the job within 15 minutes. They came out as soon as they could and they were great! His charge was very reasonable and he was very professional. Thank you for the help!!!
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1 change recorded — last scanned Sep 9, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Heavy Doody Plumbing & Heating. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
Same-day burst-pipe fixes5.0
Tracked down parts for a rare IBC combi boiler4.5
Flat-fee quotes given before work starts4.3
46 years in business3.2
Heating repair3.4
No-pressure advice3.1
Master plumber on every job3.8
