Hendricks Pools Inc

Hendricks Pools has been building gunite pools out of Seekonk since 1970 — a second-generation, family-run shop and a founding member of the Master Pools Guild — and its website describes work across southeastern Massachusetts, Rhode Island, and Connecticut. Its Massachusetts home improvement contractor registration is active, and BuildZoom separately lists an active Connecticut contractor license. Its written record from customers, though, is heavily one-sided toward complaints about being reached after the contract is signed. A 2016 review on BuildZoom describes a $75,000 pool build that was never fully finished, with unresolved automatic-fill, UV, and leak problems and no return calls. That pattern recurs for nearly a decade: a 2022 review calls the finished pool itself beautiful but says the owner could never be reached by phone for an orientation or follow-up work; a 2023 review from a longtime customer says the company had become very difficult to reach; and two 2025 reviews describe, respectively, calls that go unanswered entirely and a year-long installation marked by delays and communication breakdowns. Several other reviews from 2021 to 2023 report Hendricks vehicles being driven aggressively on local roads. Not every account is negative — a 2022 review describes winterizing and summerizing work on a 2019-installed pool as prompt, professional, and well-communicated, with the crew flagging weather-related schedule changes in advance and giving design advice the homeowner valued more than their own landscaper's. But that review is the exception in a written record where Google's 21 ratings average 2.6 stars and a single BuildZoom review rates the company 1 star — a sharp contrast with the A+ grade BBB assigns based on its own complaint-handling criteria, not customer reviews. Before signing a contract here, it's worth pinning down exactly who will handle calls after the deposit is paid and getting a written commitment on a communication schedule, since that — not the quality of the finished pool itself — is what repeatedly goes wrong according to the people who've hired them.