Verified record
Seventeen Google reviews since 2022, every one five stars, and the throughline across all of them is the same word: communication. Tom Gaudet Construction, working out of Rehoboth, installs and services above-ground and semi-inground pools across a wide swath of southeastern Massachusetts and Rhode Island, and it's liner replacement and new installs, not routine pool cleaning, that customers actually describe hiring them for. The company says it's been at this since 1999, with close to 4,000 pools installed for New England families. A homeowner who'd hired the crew twice over 12 years called the second job "perfectly done"; when a new skimmer started leaking after that install, the same reviewer texted Tom at 9:35 p.m. and had a reply — and a fix scheduled for the next day — by 10:06 p.m. That kind of fast follow-through shows up again and again: reviewers single out Tom and his crewmate Matt by name for walking through maintenance tips on-site, working through a 95-degree heat wave without slowing down, and swapping a shipping-damaged liner without argument. Its Massachusetts Home Improvement Contractor registration is active, and the Google record (4.7 stars from 28 ratings) lines up with an A+ from the BBB. Two small self-reported details worth noting: the company's own write-up on Houzz describes that same BBB grade as an "A" rather than an A+, and gives a start date of 1999, while BBB's own file puts the business at 23 years old (a roughly 2003 start) — a minor mismatch, not the kind that should change anyone's mind. There's nothing to flag from complaints or government records — none show up anywhere in its BBB listing or its verified state registration. Its Houzz page has no reviews of its own yet, just one project photo set, so Google is where the real track record lives. For anyone replacing a liner or installing a new above-ground or semi-inground pool around Rehoboth, this is a shop with a long, consistent, specifically-praised history behind it.
They do installations for more than 27 years, and I am gladly found them. Hard workers and professionals.
Installed our pool today. Great work. Explained everything, which was wonderful. Left our yard clean. Thanks guys.
Tom and his team are incredibly knowledgeable, and were completely reliable throughout the entire process. My new pool looks amazing!
Last week Tom and Matt installed the 2nd pool that I've hired them to do in the last 12 years. Perfectly done! Then they explained what I needed to do with crushed stone; how to put in the Old ladder on the deck that was custom built for the old pool which was made around that pool. Matt even meticulously explained how the deck should be modifed. I finally got it filled today and the new skimmer was leaking. I texted Tom at 9:35 PM and he got back to me at 10:06 PM explaining that the Pool Factory's skimmer were cheap and that he will be here TOMORROW with a new Hayward skimmer!! I have NEVER experienced the level of professionalism and customer service that I have CONSISTENTLY gotten from Tom amd Matt Gaudet. I cannot imagine why anyone would choose another team for their pool. Seriously, freaking WOW!!!
Great guys, great work. All you can ask for. You can tell Tom and the team have been doing this for years, they know all there is to know. Very pleased.
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Added 17 new comments, added 28 new photos, verified active license, established 4.2 rating
Repairs described as reasonably priced3.2
Luccas and Dino praised for fast, fair service4.7
Service manager Greg, praised for years4.5
Liner jobs completed in a single day4.5
Pool service strength3.6
Verified license4.4
Long history1.7