Verified record
Heritage Pest Control is a family-run Randolph shop that says it has served the area since 1986, now run by owner Tim Taylor -- a veteran with 20+ years experience -- alongside co-owner Tom and assistant manager Timmy. Once a job is actually scheduled, the reviews describe careful, well-communicated work. One tenant with a rat problem her building's management had been neglecting says the coordinator, Jessa, listened, sent someone the very next morning, and even shared a personal number for updates while the technician, Chris, worked the problem. Another homeowner had a wasp nest removed the same day it was called in, with Jessica texting updates through the job and sending photos when it was done. Reviewers also single out Marco for being sharp and on time, and Scott for patching a mouse entry point and checking the rest of the house for others. But two reviews describe the opposite experience at the front door. In a 2023 review, a customer said a call about a hornets' nest went to what seemed like a call center, where they were told someone would call back and never heard anything after two days. And in a 2025 review, a customer called the company "totally unprofessional," citing repeated no-call-no-shows and an unanswered callback. Both are specifically about not getting a response in the first place, not the quality of work once someone showed up -- worth asking about directly before counting on a fast callback. The BBB lists the company at A+ (not accredited), and it is a National Pest Management Association member. On Google it sits at 4.5 stars from 16 ratings.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Heritage Pest Control. Use it to sanity-check bids, then get the real number in writing.
Scales rodent, ant, and termite jobs; bed bugs scale by room count instead.
Estimated range
$130 – $340
Typical treatment around $240
Totally unprofessional, no call no show on more than one occasion. I’m still waiting for them to call me back.
I’ve used Heritage Pest Control’s services for a few years and have been consistently impressed with their ability to fit you into their schedule, the thoroughness of their work, and their customer service. Most recently, Jessa helped me schedule something ASAP around the holidays and around my work schedule. The technician, Chris, came in and did the work quickly and explained things to me along the way. His thoughtfulness regarding avoiding putting any sort of traps or bait stations in my children’s rooms was really appreciated. I would gladly continue working with them in the future.
I had a rat problem that my management team was neglecting, finally when my management team gave me their pest control group’s number I was given Heritage Pest Control’s phone number. I spoke to Jessa who was so kind and helpful. She did such a great job at listening to my concerns and understanding why I was so overwhelmed and stressed about the situation, and because of that she immediately sent someone the next morning and even gave me her personal number to keep me updated. Chris came in to inspect and work on the problem and went above and beyond!!!!!!!! Not only did he just help us out with the problem was initially called for but inspected our entire apt and basement to see if there was anything wrong and if there was anything he could do (which he found SO many things we weren’t even aware of) if you’re in the Boston general area, please call them for your pest control needs!!!!!!!!!
I was very happy with the service provided to remove a wasp nest at my home. Jessica took my request, and promptly scheduled the same day service. She communicated via text every step of the way and I was sent photos of the completed work when the job was done. Payment was easily done over Venmo. The entire process was very well organized. I would absolutely recommend Heritage for any job of this type.
We called heritage services for help with a bee problem on our house citing the quickly responded, assess the situation and treated it. They continue to monitor the area to prevent future issues. It turned out to be yellow jackets, not bees. Thank you heritage services for your professionalism and expedited service.
Specializes in
Also offers
Service area
Languages
Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
Established 3.4 rating