Is this your business?Claim this page →
Verified record
HI Appliance repairs household appliances, and its Google page carries a 4.6-star rating from 55 ratings. A 2025 customer called Ken the owner. A recent Google customer said they would recommend Hi Appliance Service to friends and family. A 2026 customer said their dryer broke down one night, Ken returned the call within 30 minutes, and he was out the next morning to repair it. A 2026 customer wrote that after a small oven fire and a broken heating element, Ken and Bill came in and took care of the issue quickly. That 2026 customer said Ken called ahead to say he would arrive in about 15 minutes. A 2025 customer said Ken diagnosed a Frigidaire double oven, ordered the parts and came back when he said he would. A 2025 customer with a washing machine less than a year old said Ken found a second problem and showed them the damaged part. A 2025 customer said Kitchen Aid recommended Ken for a double oven, and he fixed it a week ahead of schedule when the parts came early. A 2026 customer said a visit about an ice maker that kept making ice lasted 4 minutes, the problem continued, and the warranty company told them HI Appliance cancelled the follow-up appointment as a duplicate repair request. A 2024 customer said they cancelled a Whirlpool-arranged oven appointment by phone and were still left paying a $135 service call. A 2023 customer said they were charged $120 for a visit he called "user error", and the same issue came back on the first load. A 2023 customer was quoted $1,200 to fix a refrigerator; after the repair it ran for about a week and a half before blowing hot air again. A 2022 customer said Ken diagnosed a refrigerator problem as the freezer door light switch, the switch the customer then installed did not solve it, and Ken declined to refund the $120 service call fee.
Ken was Excellent! I will highly recommend Hi Appliance Service to all my friends and family!
Trustworthy technicians, excellent service, and always reliable. Highly recommend to anyone needing repairs!!
Had a great experience today with Ken & Bill. Had a small oven fire and found that my heating element was broken. My extended warranty plan covers it, that was a horrible experience. However, I am thankful for that because now I have a local, customer focused appliance repair option. My initial contact to Ken was via email, he promptly called to speak to me and work out an appointment time. Today, he called to let me know he was on his way and would arrive in approximately 15 minutes. He and Bill came in and took care of the issue quickly and were both very professional. If you need an appliance repair, give them a call or email, support our local business owners when they support their customers. You won’t regret it.
Our dryer broke down one night. We called Ken and got a return Call within 30 minutes. He was out the very next morning to repair the dryer. Ken is very knowledgeable and very friendly. Explained everything to me as he did the repairs.Pricing was Fantastic. I would highly recommend him!
Literally ruined our weekend. Worst experience here. We have a warranty on our ice maker. It was making too much ice...never stopping. We called for service and HI Appliance came. The guy was here for 4 minutes and stated that he believes we are simply taking ice from in front of the sensor and that's why it is over producing. He left. We only took ice from the other side since then. Now the ice is so high that when we open the door it blows all over the floor, and the sensor is still covered by ice. I called again for warranty service, sheduled it. The day arrived and no one is here. I called the warranty company and she looked into it and said that HI appliance cancelled the appointment for duplicate repair request. These people think they know what's happening even when they obviously misdiagnosed our ice maker issue. So when they got a call for the same issue they never fixed, they just declined it without letting anyone know. I even called them days ago and left a message with all my info to call me and let me know what's happening. I will never do business with these people again. We have a birthday party on Saturday and needed this fixed before then....and since they just cancelled and never let anyone know, there's no way to get anyone here in time. What kind of company would do this to a customer?! Please be very wary here....
Specializes in
Also offers
Languages
2 changes recorded — last scanned Oct 30, 2026.
