HIGHTOWER RESTORATION SERVICES LLC

When roughly 7.5 inches of rain fell on Westport in about four hours, a recent customer wrote that 'Hightower showed up when no one else would.' That customer said Shane brought in an additional crew from out of state while his local crews were tied up; it arrived around 5 p.m. and stayed until nearly 1 a.m., until the basement was pumped out. The same customer wrote that they installed HEPA filtration and dehumidifiers, applied antimicrobial treatment and removed the damaged material and debris. The company says it has been in business 43 years, and its website lists biohazard cleanup, storm cleanup, board-up services and post-construction cleanup among its additional services. On Google it holds 4.8 stars from 59 ratings, and its BBB grade is A+. A Ridgefield customer said that after a sump pump failed during heavy rain, the crew removed all the water and put equipment in the basement to dry. A customer with a basement leak said Hightower removed affected drywall and carpet and sprayed black mold. After the flash flood on 7/21/26, a customer said a crew extracted the water from the basement, named Michelle as the project manager who came to the house, and said the company came back the next day to check that the water was drying and moved its fans and dehumidifier. A 2026 customer wrote that after a pipe broke and flooded three levels of the home, the crew handled everything from demolition and remediation to unpacking and restoring belongings. A 2025 customer said a pipe burst on Christmas Eve and flooded the entryway, and that Marvin had the water cleaned up in hours. In a 2025 review, a customer said project manager Adrian Ruiz arrived shortly after being contacted and a crew came the next morning to wash everything in the crawl space. A 2025 customer said Adrian and his crew isolated the work area with zippered air locks. A recent customer called the work good but said the office refused to give invoice details, threatened a lien, and never explained a 50% price difference between insurance and out-of-pocket rates. A recent customer described communication during a water restoration emergency as extremely poor. In a 2025 review, a condominium resident said the company was contracted for asbestos abatement on the building's 5th floor and that asbestos-related materials were left unsecured in common areas. Connecticut lists its home improvement contractor registration, HIC.0638084, held by HIGHTOWER RESTORATION SERVICES LLC, as expired.