Verified record
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Home Repair Service. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$23,000 – $35,000
Typical remodeling project around $29,000
One February 2022 customer had Home Repair Service put in white PVC front stair railings and replace the double-hung windows along with a bay window and window seat, and called the crew knowledgeable, on time and the price reasonable. The two complaints from that same winter are about something else entirely: bathroom remodels. The Boxford company works the North Shore as a general contractor — basement, kitchen and bathroom remodeling, additions, roofing, and brick and stone work. Its Houzz profile names Kurt and Kris Kratman and describes the business as family-owned. The favorable accounts come mostly from people who used the company more than once. A late-January 2022 reviewer described years of projects, big and small, calling the work professional and clean and the pricing fair; a reviewer in early February 2022 said these were the people to call for jobs that seemed catastrophic. In May 2023, a Houzz reviewer said the company redid their bathroom and was easy to coordinate and schedule. Both complaints are bathroom remodels, and both were written in February 2022. A Google review said a small half bathroom estimated at two weeks was still not complete after 11, mainly because only a few hours each week were spent on it. A Houzz review a week later, about a two-bathroom renovation, said serious concerns began once the second installment payment had been received. Two things to settle before signing. The company's Massachusetts home improvement contractor registration, #185978, is expired on the state registry. Its Houzz Pro profile, which carries 4.2 from five reviews and ten project photosets, is suspended. For a railing, a window replacement, or the kind of repair a homeowner calls the same contractor back for, the people who wrote about those jobs were satisfied. For a full bathroom remodel, get the schedule into the contract — the days each week the crew will actually be on site, and what has to be finished before each payment.
Excellent work and easy to coordinate and schedule. Professional and polite. Highly recommend for work. They redid my bathroom and we love it!
We hired the Kratmans to renovate our two bathrooms. We wanted to do a complete remodel of our small 1st floor half bath and 2nd floor full bath. Everything began smoothly enough, but once they received the second installment payment, we began to have serious concerns. There were suddenly extensive delays for constantly fluctuating reasons. There were poor workmanship issues they refused to address. There was trash left around our property they did not dispose of on a timely basis. We repeatedly requested a meeting to discuss the problems and our requests were ignored. We were going into week 11 and the half bath remained incomplete. The final straw came after the installation of our new bathroom door. See pictures of the defective workmanship and trash they left behind. When they did not immediately return to correct the issues, we finally terminated the contract. They did not return our second installment for work towards the 2nd floor bathroom they never touched. I hope this review serves as a warning. Do your homework. Make sure the licenses and registrations of those you want to hire are active. Sign a legal contract. Protect yourself and your home at all costs.
If you want superior workmanship and professionalism, these are the guys to call!!! They’ve done so many jobs for me over the years, I can’t count them. Jobs that seemed catastrophic…the level of their knowledge and ability to not only handle the problem, but set my mind at ease as well, they are unsurpassed. I am a client for LIFE!!! Thank you guys so much for being there and for doing such a great job - EVERY TIME! :)
We highly recommend Home Repair Services. They installed white PVC front stair railings, and replaced our double hung windows along with a huge bay window and window seat. They were not only extremely knowledgeable, but very friendly, on time and price was reasonable. If you need anything renovated in your home don’t hesitate to contact them. You won’t be disappointed.
I hired Home Repairs LLC to remodel two bathrooms in my home. The first bathroom had a completion estimate of two weeks but after 11 weeks, the first bathroom (a small half bathroom) was still not complete, mainly because only a few hours each week was spent on it. The quality of the work is also not up to the standards as I would expect from an experienced contractor. I finally parted ways with them before completion and brought in other contractors to estimate finishing the bathroom and correct the quality issues with the work that was done. I just needed the bathrooms done and done well without spending the next year on them.
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Certified attributes are verified against the public registry. Others are the business's own statement.
2 changes recorded — last scanned Aug 17, 2026.
Redoes other contractors' botched jobs4.7
Historic structural work3.2