Local business · Boxford, MALocal business · 444 Ipswich Rd, Boxford, MA 01921
Verified record
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Home Repair Service. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$23,000 – $35,000
Typical remodeling project around $29,000
Home Repair Service LLC works out of 444 Ipswich Road in Boxford, and the homeowners who hired it tended to come back — several people writing in 2022 describe years of jobs rather than one project. The company calls itself family-owned, and customers that winter addressed their thanks to Kurt and Kris, the Kratmans who run it. What they get called for reaches well past small repairs: bathroom and kitchen remodels, finished basements, additions, roofing, and brick and stone work across the North Shore. A homeowner writing in February 2022 listed white PVC front stair railings, replacement double-hung windows, and a bay window with a window seat, and called the price reasonable. First-time buyers that January credited the crew with a finished basement, a new basement full bath, and a master suite with walk-in closet, delivered inside the budget and timeframe they had agreed. The harder story comes from the same period. A customer who hired the company for two bathrooms wrote, on Google and again on Houzz in February 2022, that a small half bath was still unfinished after eleven weeks against a two-week estimate, that only a few hours went into it some weeks, that the workmanship fell below what they expected, and that they parted ways before completion and brought in other contractors to finish and correct the work. The Houzz account adds that a second installment had already been paid. Its Massachusetts home improvement contractor registration, number 185978, is expired, and the state registry names Home Repair Service LLC as the holder — so this is the company's own lapsed registration rather than a similarly named firm's. Houzz still shows home improvement contractor and construction supervisor licences among its credentials, which is that profile's claim and not a current status. Full bathroom and kitchen remodeling is not among the trades Massachusetts exempts from registration. The written history is dated too: eight reviews between January 2022 and May 2023 and nothing since, on a Houzz profile that is now suspended. Google shows 3.7 from three ratings, Houzz 4.2 from five. For a homeowner wanting one crew for everything from a roof to a full remodel, the loyalty of the long-term customers here is real. Before signing, confirm the registration's current standing with the Office of Consumer Affairs and Business Regulation, put the schedule and payment milestones in writing, and ask what the company has completed recently.
Excellent work and easy to coordinate and schedule. Professional and polite. Highly recommend for work. They redid my bathroom and we love it!
We hired the Kratmans to renovate our two bathrooms. We wanted to do a complete remodel of our small 1st floor half bath and 2nd floor full bath. Everything began smoothly enough, but once they received the second installment payment, we began to have serious concerns. There were suddenly extensive delays for constantly fluctuating reasons. There were poor workmanship issues they refused to address. There was trash left around our property they did not dispose of on a timely basis. We repeatedly requested a meeting to discuss the problems and our requests were ignored. We were going into week 11 and the half bath remained incomplete. The final straw came after the installation of our new bathroom door. See pictures of the defective workmanship and trash they left behind. When they did not immediately return to correct the issues, we finally terminated the contract. They did not return our second installment for work towards the 2nd floor bathroom they never touched. I hope this review serves as a warning. Do your homework. Make sure the licenses and registrations of those you want to hire are active. Sign a legal contract. Protect yourself and your home at all costs.
If you want superior workmanship and professionalism, these are the guys to call!!! They’ve done so many jobs for me over the years, I can’t count them. Jobs that seemed catastrophic…the level of their knowledge and ability to not only handle the problem, but set my mind at ease as well, they are unsurpassed. I am a client for LIFE!!! Thank you guys so much for being there and for doing such a great job - EVERY TIME! :)
I WISH I COULD GIVE MORE THAN JUST 5 STARS!! If you want superior workmanship and professionalism, these are the guys to call!!! They’ve done so many jobs for me over the years, I can’t even count them. A remodel, renovations, extra cabinets, emergencies, a roof, whatever I’ve needed they have always been there to take care of me. Jobs that seemed catastrophic…the level of their knowledge and ability, to not only handle the problem, but to set my mind at ease as well. They are unsurpassed. I am a client for LIFE!!! Thank you KRIS, KURT, and the rest of the crew so much for being there, and for doing such a great job - EVERY TIME! :)
We highly recommend Home Repair Services. They installed white PVC front stair railings, and replaced our double hung windows along with a huge bay window and window seat. They were not only extremely knowledgeable, but very friendly, on time and price was reasonable. If you need anything renovated in your home don’t hesitate to contact them. You won’t be disappointed.
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Certified attributes are verified against the public registry. Others are the business's own statement.
Added 8 new comments, added 10 new photos, license now expired, established rating 3.2
Roof deck builds4.4
Porch and deck rebuilds4.4
49 years in business4.4
Low-disruption projects4.4