HomePros LLC Construction, Remodeling, Handyman

Well the contractor like most contractors seem interested to get the job until of course they got the job then their customer service changed. HomePros never pulled a permit which they said they would. 75% of all worked preformed had to be redone a second time because of the poor workmanship and finished look of the job. Here is a few of those items. Ceiling, interior wall, exterior wall, and they ordered the wrong window size as well. The owner Randall spent very little time at all on the job site and was very difficult to reach once they had been given the job. The quality and fished product did not match the work that was advertised on their website. Ultimately I signed off on the job as happy however I would never higher this company again and would greatly advise those against it. The owners son was however very professional and took extra time and effort to correct the poor finished look of the work that the supposedly experienced worker was done with. His customer service is what convinced me to sign off on the job as done and satisfied. There was nothing else they could do to make it better so it didn’t make sense to me to drag out this job. In closing I would say at very best this company is capable of handyman work but not anything close to a full remodeling contractor. Buyer Beware!!

The finished room is very nice, but communication between staff was often poor which translated to miscommunication with us as homeowners. Billing is poor at best.....payments incorrectly applied, double charges on invoices, and we have reason to believe we were charged for a premium product under our new roof that was not actually installed. Workers were not always respectful with our home....leaving the work site with muddy floors, washing paint brushes in our kitchen sink and using homeowner supplies and not returning them.

Job had unusual aspects-- historic district with special constraints, in-kind repairs on 75-year-old house. This company just wasn't up to it. Use for simple jobs, make sure anything you care about is totally specified in advance, and get several quotes-- this area is full of guys with nail guns and a Home Depot account who can do work this well for less. They did cooperate with a large change during the job which I would not have gotten from a big-box installation crew, although it ultimately caused so much conflict that the job was cancelled. Summary: 1) Poor knowledge of materials, 2) Poor knowledge of current construction standards, 3) Poor organization an inaccurate hourly work billing, 4) Inadequate permitting, 5) Mediocre workmanship, 6) Inadequate quotes.

To complete the job Homepros subcontracted another company to remove the granite counters so that they could work on the cabinets. That company successfully removed the counters and then Homepros repaired the cabinets. However, they decided to reinstall the granite themselves, rather than using the subcontractor that I had paid for. In the process, they broke granite - the two homepro workers advised me that they had never handled granite before. The owner repeatedly told me that it was always a possibility that the granite could break, however that is why we hired the experienced granite subcontractor, to mitigate that chance. Afterwards, the owner of Homepros refused to work with me on splitting the cost to replace the broken granite and stopped returning my calls. I ended up purchasing new granite for the entire kitchen and hiring another company to install the backsplash tile and complete the job. Very unprofessional and a disappointing end to our business transaction.

It looks good but he didn't pull any permits, took a short cut on wiring the exhaust fan/ light and put it all on one switch instead of splitting it like it was supposed to be. Came home One day to find my house keys were in the street and run over and when asked about it said oh where did you find those. Came home another day to find they had left for the day and had left my back door not only unlocked but propped open.