HomeWorks Energy

HomeWorks Energy is one of the largest Mass Save-affiliated home performance contractors in the state, and its scale shows in both directions: thousands of Google reviews average 4.7 stars, and its Massachusetts HVAC license is verified active, but the volume also means a steady stream of serious complaints sits alongside the praise. The positive reviews are specific and plentiful. A June 2026 review described Kevin and Caesar's crew as professional and knowledgeable from the moment they arrived; another from April 2026 credited Leo and Franklin with a meticulous first-floor and basement insulation job on a 100-year-old house, careful enough with the old shingles that "you cannot even tell they were here." A March 2026 review described Omar's team catching problems the original Mass Save assessment missed and fixing them the same visit, and a January 2026 review praised Cesar Martinez's crew for a thorough two-day job with a clear walkthrough of every invoice line item. But a real pattern of property damage and follow-through problems shows up too, and it isn't old news -- several of the most serious accounts are from this year. A March 2026 review described crew damage to multiple wall areas during an insulation install; another from the same month said a crew covered soffit vents with insulation, trapping attic heat and causing ice dams and structural concerns over the following winter. A July 2026 Reddit thread included an account of water damage from an improperly connected heat-pump drain, alongside several commenters independently calling their own experiences the worst they've had with a contractor. Two 2026 reviews described the initial Mass Save assessment feeling like a high-pressure sales pitch, with inflated measurements and thousands of dollars in work quoted beyond what was actually needed. And when things go wrong, several accounts -- a failed-inspection complaint from late 2025 and a broken $25,000 HVAC system from early 2025 -- describe real trouble getting anyone to call back and fix it. Given the company's size, both the excellent, detail-oriented crews and the damage-and-non-response stories are real and current. Anyone using them through Mass Save should get everything in writing, push back on any quote that goes beyond the covered scope, and follow up in writing if anything needs to be fixed after the crew leaves.