Horizon Chimney Services

Horizon Chimney Services is a family-owned Franklin, Massachusetts chimney company that sweeps, inspects, relines and installs stoves and fireplaces across Eastern Massachusetts and Rhode Island, and says it has done so since 2009. Its Massachusetts home improvement contractor registration 163598 is registry-verified active, and the construction supervisor licence CSSL-099139 held by Derek T. Carmichael is verified active as well. Google shows 4.9★ from 459 ratings and Angi 4.9★ from 162, and named technicians — Wayne, Jason, Josh, Mike, Brayden — come up again and again. The routine work is where the record is strongest. Reviewers describe the office texting a photo of the technician on the way, same-day appointments when a stove or flue needs attention, and technicians who book next year's cleaning before they leave. A June 2026 reviewer describes a gas fireplace fixed that another company had said needed replacing, saving them thousands. A May 2026 reviewer describes an inspection on an antique house requested online over a holiday weekend and completed within days. A December 2025 reviewer describes a wood stove insert installed start to finish. Two Reddit commenters in 2023 and 2024 recommend the company, one specifically for damper, flue liner and firebox work. In a July 2026 r/southshore Reddit thread, a Braintree commenter said Horizon came out the same day, did great work and rebuilt their chimney. Two 2026 accounts cut the other way, and they are about money rather than craft. A February 2026 reviewer says Horizon told them their gas fireplace needed a whole new system without saying what was broken, quoted $2,500 and took a $600 deposit; a technician then found it was the wiring and fixed it in ten minutes, the company charged $500 for that visit, still recommended replacing the system, and — the reviewer says — refused to give them a day to think it over. A December 2025 reviewer says they were charged $370 to have a fireplace vacuumed, without the chimney inspection and cleaning they say they were promised, and were pushed toward an upsell. The company's own site also says both that it has served homeowners since 2009 and that it has 17 years in business, and its CSIA certification number is the company's own statement, not a registry check. For an annual sweep, an inspection or a stove install, the day-to-day record here is deep and the same technicians are asked for by name. Before authorising a replacement, ask what was tested to reach the number, get the diagnosis in writing, and confirm what a diagnostic visit costs if the fix turns out to be small.