North Conway, NH33 Quarry Ln, North Conway, NH 03860
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Hyde's Appliance and Heating is a North Conway business that describes itself on its BBB page as selling and servicing major home appliances, mini split systems, boilers, furnaces and Toyostove heaters. It holds 3.6 stars from 17 Google ratings and an A+ BBB grade. In March 2026 a customer said he responded to their first call, diagnosed the problem, ordered a part and came back promptly for the fix. In a March 2022 review, a customer who called in the afternoon said he arrived about an hour later and diagnosed and repaired an unusual washing machine problem at a bill they called very reasonable. A January 2022 customer whose Toyostove would not work on arrival at their vacation home said he saved them. In August 2023 a customer had a mini split system installed in a vacation home and said Richard made it easy from 100 miles away. In an August 2024 three-star review, a customer said he eventually repaired their broken dryer but was a no-show for three appointments without calling, and the fix came after weeks of delay. A September 2024 customer said he took over $240 to assess their oven, said he would order a part and never got back to them despite multiple calls. In February 2022 a customer said he installed a stove part from a different manufacturer that cost almost $700, and within two weeks the stove blew and also blew a fuse in their home. In October 2025 a customer said he gave a temporary fix on a heating issue, but the larger job went way over budget, they felt greatly overcharged, and he still had not provided the warranty for their new condenser or a refund for work he did not complete.
Excellent service, very dependable and responsive. Would recommend anytime. He responded to my first call, came out and diagnosed the problem, ordered part and promptly came back for the fix. Good job!!
I will give them one star because at the beginning they did help with a heating issue and provided a temporary fix. However when it came to the larger fix the experience was terrible. I believe we were greatly overcharged and as other reviews share the communication was terrible. After giving him thousands of dollars we had to trick him once to get back to us. He eventually did finish the job which was way over budget and still has not provided me with the warranty for my new condenser or a refund for the work he did not complete which I had to pay someone else to do. I would say if you hire this company you will need to be there to watch every move and I would not pay him until he finishes the complete job and provides all documentation.
He took over $240 from me to access what was wrong with my oven, said he'd order a part and I never heard from him again. I called multiple times with no answers from him. Horrible customer service! Beware.
While he did repair my broken dryer eventually, he was a no show for three appointments, and no calls. Appliance was fixed after weeks of delay. He seems to know his stuff, but frustrating to deal with.
I had a mini split system installed in a vacation home. Richard was extremely professional, & made everything so easy especially from 100 miles away. I would highly recommend!
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2 changes recorded — last scanned Oct 30, 2026.