I&C MECHANICAL , INC. - Plumbing, Heating and Air Conditioning
Local business · 32 Arden St, Boston, MA 02134, USA
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Verified record
- MA plumbing licenseVerified active
- Not rated by the BBB
- 1 review in the last 6 months
- 33 work photos
Highlights
- Verified plumbing license — active with the Massachusetts licensing board
- Long operating history — self-reported since 2003, matched by BBB's own records
- Repeat customers — reviewers describe calling the same plumber back for follow-up work
- Recent phone complaint — a June 2026 caller says he was hung up on
- No BBB accreditation — the business carries no BBB rating or accredited status
I&C Mechanical is an owner-operated plumbing, heating, and air conditioning shop based in Allston — the kind of company called for a dead water heater, a heating system on the fritz, or a gas line that needs a licensed hand. The company says it has been running since 2003, and Boston's BBB file backs that up with the same May 2003 start date, putting it at roughly 23 years in business. The site also notes that customers deal directly with the owner rather than an employee, framing that as central to how the shop operates. Its Massachusetts plumbing license is active and easy to verify, and on Google the business holds a 4.7-star average across 44 ratings. That history stretches back to 2021 across several review sites, and the general pattern in the older reviews is repeat business — customers calling the same plumber back for the next job rather than a one-time transaction. The most recent review flips that script. In late June 2026, a caller says he told Irfan the call wasn't a sales pitch, got hung up on regardless, and calls the exchange 'shitty service.' It's a single review rather than a pattern, but it's the freshest word available on the business, and it's worth weighing against the longer, more favorable history above. The company isn't BBB accredited and carries no BBB rating, though nothing on file there flags a complaint pattern either — the file is simply thin. Beyond plumbing, I&C says it handles heating, gas piping, and air conditioning work across Boston, Allston, Brighton, and nearby towns including Newton, Brookline, and Cambridge. For a straightforward repair on an older Boston-area home, the license checks out and the longer record reads well; given the most recent call, it's worth confirming how they handle initial phone contact before booking.
Read the comments
Most recent comments
- 1.0Jun 23, 2026
I told Irfan its not a sales call and got hung up on. Shitty service. Its called general ethics sir.
— Jonathan RamirezView on Google Reviews ↗ - 5.0Sep 5, 2025
Irfan and team are exceptional at what they do. I had purchased my property and the inspector found a damaged water main in the basement which needed to be replaced immediately. They came and explained what the issue was and promptly took care of it at a reasonable price. I have used them again for many plumbing issues; replacing thermostats, water heaters, tune ups, repairs, as my property is over 125 years old. On one instance I was trying to find the best solution to redo my bathroom in a cost effective manner and they provided me a solution to do that, even if it meant no work for them. They are able to handle it all, they use high quality materials. It is so refreshing to find a team highly intelligent, reasonable, and most importantly honest and with integrity! The humblest team and very appreciative. If you want the job done correctly with no hassle, hire this company!
- 5.0Jan 6, 2025
I&C was fantastic. I had a gas leak coming from my stove and they were there the very same day that I called. They fixed the issue, cleaned up after themselves, were very kind, and triple checked everything they did. I was super grateful for their help. The price was slightly lower than I was expecting too - very good work. I will definitely be hiring them again!
— Sam BestView on Google Reviews ↗ - 5.0Dec 18, 2024
If you take one thing from this review, let it be this: I&C Mechanical Inc. delivered two separate FIVE-STAR experiences for two different issues—a rare feat in the world of home repair and improvement contractors.<br><br>In the span of three weeks between late November and now (12/17/24), I encountered two unrelated home issues. The first was a heating problem that surfaced the week of Thanksgiving: while the second floor of my home was warm, the first floor remained cold. A major Greater Boston company diagnosed the issue as a faulty circulator pump that needed replacing, quoting over $3,000 for the job. Before committing to such a costly repair, I sought a second opinion—and that’s when I discovered I&C Mechanical Inc.<br><br>Although I hadn’t heard of them before, my research revealed they were a trusted, hyper-local company with a wide range of services. From my first call, I was impressed by their prompt, professional, and courteous communication. To my surprise, I spoke directly with the owner, Irfan, who listened carefully and assured me they’d take a fresh look at the problem.<br><br>Irfan and his assistant Brock arrived at my Dorchester home the day after Thanksgiving. Their approach immediately set them apart: they methodically inspected the system, checking air pipes, return/supply lines, the zone board, and more. Their investigation revealed a completely different—and far simpler—culprit: a misaligned zone valve. Within minutes, they adjusted the valve, and heat began flowing to the first floor. Problem solved—without costly repairs!<br><br>What stood out most was their honesty and professionalism. Instead of pushing unnecessary repairs, Irfan and Brock focused on delivering a solution that worked. While they were at my home, I asked them to take a look at a slow-draining bathroom sink. They quickly diagnosed a poorly installed P-trap and fixed it with precision and care.<br><br>Fast forward three weeks to December 11, during a record-breaking rainstorm that left Boston drenched with over three inches of rain. My aging sump pump failed, and water began accumulating in the sump pit beyond normal levels. Without hesitation, I called I&C Mechanical Inc. again. Irfan and Brock returned promptly and once again delivered impeccable service. Not only did they replace the sump pump efficiently, but they also improved the surrounding piping to safeguard other plumbing assets.<br><br>I cannot recommend I&C Mechanical Inc. enough. Irfan and Brock have transformed the comfort and functionality of my home with their HVAC and plumbing expertise. Their work is thorough, their pricing is fair, and their professionalism is unmatched. It’s a relief to have found a trustworthy, skilled team for all future needs.<br><br>If you’re searching for a local company that values integrity, quality, and customer care, look no further than I&C Mechanical Inc in Boston, MA.
— Bry RodriguezView on Google Reviews ↗ - 5.0Sep 30, 2024
My name is Ben Petrucci from Brighton. I just want to say, Dominic & James are THE DYNAMIC DUO ! What a GREAT BLESSING THEY BOTH ARE ! I'm The Landlord of a 2 family home in Brighton. Two weeks ago we called Akian Plumbing for the 1st time, to service Our 1st floor apt. Water Heater. It required replacement. My 1st floor tenant,Patrick searched the internet for a TRUST Worthy Plumbing Company. You see, we had such a Plumber for over 50yrs. But, he recently Retired. So, Patrick found Akian Plumbing in Watertown. He told me,They looked 👍 GOOD ! Ok ! I called for an appointment & the Office promptly put me in touch with a technician named Evan. He came out here & quickly serviced the 1st floor Water Heater, The Same Day within Hours ! I did Post that Review. Two weeks later,my 2nd floor Water Heater flooded out, so I Called Akian, again. A Technician named Dominic came right out to my home on Friday,to observe the nature of the need ! I gave Him a small fee,down payment for Monday, when he would return with another Technician,named James. They started into replacing my 2nd floor Water Heater. While working on that,They discovered a wornout part of my chimney,was a possible Threat to the Whole 🏠 House's Safety from gas & oil fumes that can travel up My chimney & Contaminate the Whole 🏠 House ! Well, this was News to me ! I asked What can be Done to fix this Serious Problem ? They explained,more Work was Called for ! Boy ! That was a Giant Surprise ! How much,I asked ? They said,A Lot More than only replacing another Water Heater ! I spoke with my Wife & We agreed to Fix It ! We are now in the process of addressing this Serious Problem with The Knowledge & Experience of these to Technicians to Explain Completly Every Detail Need to Secure Safety Measures for The Protection of Everyone in Our 🏡 Home ! We are So Greatful to Dominic & James for WARNING US of The DANGER of neglecting this Situation ! Akian Plumbing came to Our RESCUE ! ! !
— Benedict A. PetrucciView on Google Reviews ↗
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Update history
Added 20 new comments, added 33 new photos, verified active license, established rating 4.0
- confirmed against the state license registry
- behind the score: Recent phone complaint — a June 2026 caller says he was hung up on