Verified record
Innovative Mechanical describes itself on its HomeAdvisor profile as a heating, air conditioning and refrigeration contractor and design-build company serving all of Western Massachusetts, and says its owner has been in the industry for over 22 years. A 2021 customer wrote that Chris was thorough on a boiler and storage tank install in a basement with an uncommon footprint. A 2020 customer wrote that Chris and his associate worked to get their boiler and heating system fixed and that they were warm again. A 2020 customer wrote that Chris and his team handled their switch over from oil to propane. A 2021 customer wrote that Chris Watson never finished the installation of a new Viessmann boiler and hot water storage tank and left a leaking water pipe; that 2021 customer said they were out $8,850. A 2021 reviewer wrote that the job was mostly complete in December 2020 but that a number of aspects were still not completed as of August 2021, with an old oil tank that was supposed to be removed still in the basement. A 2021 customer wrote that a job quoted at a week to 10 days was still not finished after nine months, with over 30 appointments set up and broken. A 2021 customer wrote that Chris Watson took a $7,213.00 deposit and was then unreachable by phone and email, and said a lawsuit was in progress. A 2022 customer wrote that they gave a $6200.00 deposit for a heat pump/AC install and that Chris never showed on the dates he gave. A 2021 customer wrote that the equipment in their attic was never insulated and that condensation leaked through to their ceiling. A 2021 reviewer wrote that a permit was not pulled and that an exhaust was put directly under a window.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Innovative Mechanical. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
Hired Chris Watson to install a new heat pump/ AC in my home, gave him a $6200.00 deposit, He gave me a date for install, never showed, gave me several other dates never showed , this after taking time off from work only to wait all day with no explanation.Chris is full of excuses but long story short took my deposit and never showed , its a shame because i used him earlier and had no problems, please see the BBB ratings and many other review sites and believe the negative reviews my lawyer is now involved , he is also unlicensed. I own a business in Monson Ma, i will be informing my customer base of thirty years to avoid Innovative Mechanical and Chris Watson located in Palmer Ma. See you in court.
very poorly. permit was not pulled work was not competed to code. contractor put exhaust directly under a window and never returned to complete the work.
The job was mostly complete in December 2020. However, there were a number of aspects to the job that were not completed and to date (August 2021) have not been completed. We have contacted Chris dozens of times and he has made and broken dozens of appointments to come complete the work. He does not answer phone, email, or text messages and we have no way to reach him to either get completion on the job or some kind of resolution to the issue. I have been left with a half-functioning HVAC system, a half-deconstructed boiler, and an old oil tank that was supposed to be removed still sitting in my basement. We have had no one come to do any work on the system in months. We have had no choice but to reach out to a third party to attempt to get this work completed. I am sympathetic to a busy season but he should not be taking on new clients when he has work remaining on his existing ones. I have heard from my new HVAC company that we are not the only customers to experience this kind of service -- apparently Innovative is developing a reputation in the area for this. Please avoid.
Chris has ruined my house! He never insolated the equipment in our attic and all the condensation has leaked through to our ceiling. Another HVAC company came out to see what was going on, and reported that he ABSOLUTELY BOTCHED our job!! I am so upset! This guy is a complete fraud and people need to know! I am SO UPSET!!
We hired Chris back in November of 2020. He came across as professional, polite and knowledgeable. We hired him because he had good reviews. It has been nothing short of a complete NIGHTMARE working with him and his company. We were quoted a job that would take a week to 10 days from start to finish and it has been NINE MONTHS and the job is NOT FINISHED. In this NINE MONTH time period he has set up and broke over 30 appointments. No CALL, NO SHOW! NOR did he do the work well as we have had a second opinion from another professional, and MULTIPLE ISSUES have been highlighted on the most basic work. And we will need to go through his insurance to fix ALL the PROBLEMS. This has been one of the most STRESSFUL situations we have experienced.
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2 changes recorded — last scanned Sep 29, 2026.
Transparent diagnostics5.0
Broad plumbing and HVAC range5.0
Repeat, years-long customers5.0
Water heater and boiler installs5.0
Two AC technicians out within a few hours5.0
