INSPIRE Team of Keller Williams Cape Cod

INSPIRE Team of Keller Williams Cape Cod is a multi-agent real estate team based in North Falmouth, led on paper by broker Brenda Loan, whose Massachusetts real estate broker license is verified active. It holds an A grade with the Better Business Bureau. Reviewers most often describe working with agent Serena LoPiccolo-Smith, though the team includes several other named agents — Brenda Loan, Jenny Carlson-Pietraszek, and Karla Andrade among them — each drawing their own praise. The volume is striking — 124 reviews on file since 2021, nearly all five stars, describing the full range of real estate work: helping out-of-state family members sell an elderly parent's home, marketing and staging listings during slow markets, and guiding first-time buyers through the process. In a June 2026 review, a customer described Serena coordinating an out-of-state estate sale end to end so it "felt seamless"; a May 2026 review described the team securing a sale during a challenging late-2025 market through targeted marketing; and a February 2026 review described Serena staging a home well enough to draw an offer despite a November listing date. Recent reviews describe the same pattern: fast responses, thorough negotiation, and a team reviewers repeatedly call knowledgeable and dedicated. Older reviews going back to 2024 describe similar outcomes — a quick condo sale through strong marketing, and one customer describing a four-year relationship with the same agent. One review breaks sharply from this pattern. In a November 2025 review, a customer called Serena "the epitome of a con artist," alleging a rehearsed pitch, unmet promises, and unexpected upcharges. It's the only negative account quoted here, against a broadly consistent run of detailed, specific praise for the same agent across dozens of other transactions. For Cape Cod home buyers and sellers, INSPIRE Team's scale and consistency of praise — across many different agents and transaction types — make it a strong option to interview; given the one sharply negative account, it's worth asking directly about pricing and what's included before signing an agreement.