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Jacuzzi Bath Remodel by Capital is a New England installer — Massachusetts, New Hampshire, Maine, Rhode Island, Vermont — built around the Jacuzzi-branded tub-to-shower conversion: pull out an old tub, drop in a walk-in shower, often in a single day. The company describes itself as family-owned with 16 years in business, and it holds an A+ accreditation from the Better Business Bureau. Across 346 Google ratings it holds 4.6 stars, though a large share of those reviews describe the sales visit rather than the finished installation. The strongest, most consistent praise is for accessibility-driven jobs: reviewers describe replacing a tub with a walk-in shower for an aging parent or for their own balance issues, with crews who worked around those specific needs and left the space, and often the garage used as a staging area, spotless at the end of each day. Installs that go smoothly are described as fast — several 2026 reviews describe a full tub-to-shower swap finished in one day by a crew that didn't take a break until it was done. Sales reps, named repeatedly (Eddie, John Cummings, Andre), get credit for walking homeowners through material options and the installation process before any commitment. The pattern worth knowing about shows up once the deposit is paid. A September 2025 review said the company charged a 77-year-old veteran over $19,000 to install a single stand-up shower, calling the pricing predatory; an August 2025 review described a project quoted at a fixed, non-negotiable $19,000 and promised in days that instead took over five months. An October 2025 review said the wrong shower door arrived and that getting anyone to respond meant call after call and excuse after excuse. A February 2026 review described high-pressure, same-day-decision sales tactics and said their phone number was sold on to spam and phishing calls afterward. A 2024 review raised licensing and insurance concerns on a rental-property job. For a straightforward, single-day tub-to-shower or walk-in-shower conversion, especially for an accessibility need, reviewers who had a smooth job are genuinely glad they called; get the full price and installation timeline in writing, and get at least one competing quote before signing, given how far above that both have run in several accounts.
Had a great visit after a fast call back Both the visit, by Andre and the phone, Brett, were totally professional!! Now... It its in my court .. to decide what to do... But I still can't get a quote... Oh well Worth the call for sure!!!
We are in the middle of installation right now at my elderly mother’s house. She spent A LOT more money than we hoped to spend because she wanted the Jacuzzi name. The sales person did his job and said all the right things. He said it’ll be done in 2 days, possibly part of a 3rd day. This was completely false. When materials came in I scheduled installation for early June. On the appointment day no one showed. I called three different numbers and texted the sales person. When I got a call back I was told there was a miscommunication and I was scheduled for 2 weeks later, this past Monday. Then that appointment was changed to Tuesday. The demo was done and shower base was installed in a few hours that day, and we were told we had to wait for 2 inspectors from the city, then they’d be back. It’s now 3 days later, after business hours, and only 1 of the inspectors has been here. And now we have no idea when to expect the other inspector or the contractors to come back, and now have no shower for the weekend. I’ve texted the salesperson about this but he has only replied once to multiple messages from me. We are very disappointed and feel like we were misled by the salesperson. For the amount my mother is spending, it should not be this difficult and take this long.
From the time he walked into our house until the time he left we felt like we were sitting with family. His confidence and knowledge of the product and service were comforting explained everything extremely attentive to our needs and concerns.he brought awareness and knowledge to things we never thought of he certainly did not try to oversell for personal gain you have a champion in your employ don't lose him thanks again
Eddie came to the house. Explained everything so that everything was understood.
We needed to have our bathtub changed to a walk in shower for my mother’s safety. Andre and Rob came to our home to give us a quote and go over everything. They were very polite and knowledgeable and were able to answer all our questions. The price was more than what we thought it should be but for the safety of my Mother we decided to move ahead with the project. We had two installers come the day of the appointment and they were very professional and had the job completed in under 6 hours. They made sure to go over how to use everything before they left. Also Andre made a point to come over a week later to see how we like the install which was very nice.
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Certified attributes are verified against the public registry. Others are the business's own statement.
2 changes recorded — last scanned Jul 31, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Jacuzzi Bath Remodel by Capital. Use it to sanity-check bids, then get the real number in writing.
Upgrades beyond the standard like-for-like swap included in the base scope.
Estimated range
$27,500 – $45,000
Typical bathroom remodel around $36,300
Reviewers return for a second or third project4.5
Repeat customers4.4
Project portfolio3.4
Built a custom duplex with permit handling4.3
Established permit historyNot yet rated
25 permitted projects since 2004Not yet rated
