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A retaining wall gave way under the weight of snow and rain this past March, and the homeowner wrote that Wagner came over the same day, looked at it, and laid out several ways to repair it — at pricing they called reasonable and fair. Walls like that, plus patios, walkways and front steps, are most of what James General Masonry gets called for around Westborough. Wagner Oliveira runs it: the BBB profile names him as president and Thumbtack lists him as the background-checked account holder. The company shows up under more than one name — James General Masonry Inc on Thumbtack, James General Landscape & Masonry, Inc. on BBB, Angi and HomeAdvisor — while Massachusetts home improvement contractor registration #216365 is recorded to James General Framing Corp. Twenty-three written reviews sit on Google and Angi, from 2021 through this May, and every one is five stars; Google's page reads 5.0 from 23 ratings. The fuller accounts are hardscape builds. A 2024 review describes a front walkway redone and a large patio put in over what had been a dirt-filled area, along with a retaining wall. In a 2023 review, a customer described the crew cutting trees and clearing the site first, then building retaining walls out of concrete blocks with all the equipment on hand, and said they maintained the site very well. Another 2023 review says they filled cracks in an existing retaining wall and fixed loose stones that weren't in the contract. The recent work is the same kind: new front entry stairs, a landing and a walkway finished in a few days in April 2026 by a crew that came as scheduled, and a patio in Wayland the same month. The thing to sort out before signing is which company you are actually hiring. The years in business don't match either — the BBB profile says 24, Angi and HomeAdvisor say seven, Thumbtack six — and Thumbtack's own page notes that its 5.0 from three ratings pulls in reviews posted elsewhere that it cannot verify. For a patio, a walkway or a wall that needs rebuilding, this is a crew whose customers describe schedules kept and sites left tidy. Ask which entity signs the contract and which registration number goes on it, and get the base and drainage for any wall written into the quote.
We recently had our patio and backyard upgraded, and I couldn’t be happier with the results. The team was professional, reliable, and paid attention to every detail from start to finish. They transformed our outdoor space beautifully, and the quality of the work truly exceeded our expectations. Communication was great throughout the entire project, and everything was completed on time and with care. I highly recommend this company to anyone looking to improve their backyard or patio. Outstanding work and a great experience overall!
James General Hardscape did a great job on a patio project in Wayland, MA. Wagner and his team were professional, reliable, and delivered quality workmanship from start to finish. The final result came out clean and well executed. I would definitely recommend them.
We are so happy with our new front entry stairs/landing and walkway built by James General. Beautiful work with great attention to detail. Very high quality materials. The crew came as scheduled and worked to complete the project in just a few days. They kept the area tidy and were respectful of our property. Communication before and throughout the project was prompt. And the cost was very reasonable I recommend James General.
Our retaining wall fell from the weight of the snow/rain and Wagner came over that day for an estimate. His pricing was very reasonable and fair and provided multiple options on how to repair. Wagner was an absolute pleasure to work with from start to finish. He was easy and responsive to communicate with, thorough, detailed and the finished wall looks amazing. Cannot recommend highly enough.
I love working with James General Masonry Services, and I couldn’t be happier! From start to finish, the team was professional, reliable, and extremely detail-oriented. They showed up when they said they would, kept the workspace clean, and communicated clearly throughout the entire project. You can tell they take real pride in their work—every part of the job was done with care, and the quality really shows. Wagner and his crew work efficiently, they’re respectful, and they make the whole process smooth and stress-free. It’s not easy to find a team like this nowadays. If you’re looking for masonry work done the right way, I highly recommend them. I’ll definitely be calling them again for future projects.
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2 changes recorded — last scanned Sep 30, 2026.
Decks and stairs4.8
Bathroom retiling4.1
No down payment asked on a new wall3.9
Foundation work3.5
