JP Carroll Roofing

JP Carroll Roofing works out of Danvers, and its Google history — 247 ratings averaging 4.9 stars — tells a consistent story: a full roof replacement finished in a single day, with a named project manager checking in the whole way through. The company carries an active Massachusetts Home Improvement Contractor license (No. 206917). That volume isn't a fluke of one platform, either — the company's broader track record spans 243 reviews collected between 2024 and 2026 across seven different review sources. Reviews from the past six months put names to the pattern. Lucas, Wallace, Lee Magowan, Tim, and Mike Chase show up again and again as the on-site leads, praised for walking customers through the work with photos, keeping crews on schedule despite heat or wind, and leaving driveways and yards swept clean when they're done. One customer who has hired JP Carroll and owner Jack Carroll for roofing, siding, and gutters at two different homes over 15 years calls the pricing fair and the work consistent. When an inspector missed an issue that only surfaced once the crew opened up the roof, Lucas and the team worked out a fix on the spot rather than leaving the homeowner to cover the surprise. Two recent complaints are worth knowing about before calling. A three-star review from June says the office won't quote repair work on a roof under ten years old and doesn't offer a referral elsewhere — so a newer roof might get turned away with nowhere else to go. A one-star review from February describes a skylight-quote appointment that ran past 90 minutes and turned into an unrequested pitch for a full roof replacement, without the skylights ever getting priced. Separately, the Better Business Bureau lists the business at an F, citing two complaints it didn't respond to — a sharp contrast with how the Google reviews read, and worth raising directly before signing anything. For a full roof replacement or a repair on an older asphalt shingle roof, the recent track record here is deep and specific: same-day crews, named project managers, and customers who come back years later. Anyone with a newer roof, or wary of an estimate that turns into a sales pitch, should pin down the scope and price in writing up front — and ask about the open BBB complaints before booking.