JP Carroll Roofing

JP Carroll Roofing is a Danvers roofer with an unusually large, unusually consistent review record — 247 Google reviews averaging 4.9 stars, and 38 more in just the last six months. Nearly every recent review names a specific project manager — Lucas Abdao shows up over and over — walking customers through the job with photos and daily updates rather than disappearing once the contract is signed. One longtime customer says they've used the company's owner, Jack Carroll, for roofing, siding and gutters across two homes for more than fifteen years. Its Massachusetts home improvement contractor registration is active. The volume backs up the pattern rather than diluting it: full roof replacements are routinely finished in a single day, crews get singled out for leaving properties spotless, and the company has stepped up for time-pressured jobs — one homeowner had a full reroof finished the day before a blizzard, with the dumpster picked up early so plows could get through. A skylight-and-shed job Wallace's crew handled drew praise for fixing whatever came up along the way without delay. A few things are worth asking about directly. The company's BBB page carries an F grade with two complaints on file — a sharp contrast to its review volume elsewhere, and worth raising before you sign. A recent review describes being told they don't repair roofs under ten years old, with no referral offered elsewhere, so confirm that policy up front if you're calling about a repair rather than a full replacement. Another recent review describes a skylight-quote appointment that turned into a lengthy pitch for a full roof replacement instead of the requested quote — worth pinning down the scope of the visit ahead of time. And in a 2025 review, a neighbor (not a customer) described a crew parking in their driveway without asking while working next door. For a full roof replacement, this is a company with a deep, current track record of finishing fast and cleaning up well — just get any narrower ask (a repair, a skylight-only quote) nailed down in writing before the crew arrives.