JP Carroll Roofing

JP Carroll Roofing is a family-owned New England roofing contractor in business since 1987, now led by second-generation CEO Jack Carroll, who took over in fall 2023. The company holds an active, state-registry-verified Massachusetts home improvement contractor license, is a GAF Master Elite Contractor and GAF President's Club member, and works roof replacement and repair, siding, gutters, and windows across Massachusetts, New Hampshire, Connecticut, and Rhode Island. One name recurs across dozens of reviews: Lucas Abdao, credited repeatedly for staying communicative and hands-on through installs, including a June 2026 review describing him keeping a homeowner updated with photos throughout a hot-weather job. In a June 2026 review, an inspector missed what turned out to be a major additional expense, and the crew worked out an amicable resolution with the customer directly on the install date rather than letting it become a dispute. One-day roof replacements come up often — several 2026 reviews describe a full tear-off and reinstall finished between a half-day and a single day, including one crew that used a drone to show the finished work from above. A 2026 review also recalls hiring JP Carroll for roofing, siding, and gutters on two separate homes over more than 15 years of use. The volume backs this up: 242 reviews from 2024 to 2026 across two sources, a 4.9-star average from 247 Google ratings, and 5.0 stars from 18 Angi ratings. In the last six months, 33 reviews came in with just one negative. A handful of process complaints do surface: a June 2026 review criticizes the company's policy of declining to quote repair work on roofs under 10 years old without offering another company to call, a February 2026 review describes a skylight-quote visit that ran long without a quote ever being given, and a review from December 2025 describes a crew parking in a neighbor's driveway without asking while working next door — they moved when asked, but the reviewer felt brushed off about it. One fact worth noting plainly: the Better Business Bureau lists the company at an F grade with two complaints on file, a sharp contrast with its review record elsewhere. The BBB provides no further detail on what those complaints involved.