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Marciano Plumbing & Heating
Fast emergency response4.8
John's Sewer & Drain Cleaning
Emergency response4.2
Verified record
Typical Greater Boston range for this kind of work, from regional averages — not a quote from JRB General Contracting. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
J.R.B General Contracting describes itself on the Better Business Bureau as a residential general contractor, and on HomeAdvisor as serving the Boston area for small projects such as painting and installing a new bathroom vanity. The Better Business Bureau gives it an A+ grade. In a 2019 review, a customer who hired JRB for a bathroom remodel said the old shower was pulled out and the bathroom extended into the closet, praised the tile work and new layout, and said some improvements could be made on timing and schedule. In a 2017 review, a customer who chose JRB for a complete bathroom remodel said JRB was the only contractor of 3 quoted willing to replace the toilet every night, and that the project extended longer than promised. In another 2017 review, a customer described a small bathroom remodeling project that went beyond the promised delivery date after wrong products were shipped twice and an illness in the work crew, and said Rick, the owner, offered several concessions. In a 2017 review, a customer said Rick called within a half hour of an inquiry and delivered within 24 hours an estimate to remodel a kitchen, 2 and a half bathrooms and the interior of a 1950s split level. In a 2020 review, a customer said a bathroom remodel started 6/2018 and finished 05/2019, that Rick did not show after many appointment changes, and that they had to hire another pro to repair and complete the project. In a 2019 review, a customer said the toilet was fixed fine but a marble countertop was damaged severely while replacing the faucets, and that over 2 months later the company kept scheduling, not showing up and rescheduling. In a 2018 review, a customer who hired J.R.B. to remodel a 6x8ft bathroom said they fired J.R.B. 9 weeks later for breach of contract and poor quality of work, citing drain lines not properly capped after demolition and a shower not waterproofed before tiling.
I hired Rick to remodel a bathroom they put me on the back burner, promised me things that never happened, keep giving me excuses as to why they could not get back out, I was constantly being not told the truth, the job started on 6/2018 finished 05/2019, I tried to get Rick here to see the mess that they created, he finally scheduled an appointment and did not show after many appointment changes, I had to hire another pro to repair and complete the project Rick is unreliable. I am not going to withdrawal this complaint until I am paid in full.
I gave this company a good review out of good faith. They fixed the toilet fine but damaged our marble countertop severely while replacing the faucets. They told me they would fix it. It has been over 2 MONTHS. Keeps scheduling and does not show up then reschedules then does not communicate nor shows up. Incredibly terrible at holding their commitment and communicating. We have got into so much back and forth and I also have heard while I am on call with one of their team someone talking badly about the customer who is on the phone (me) hearing it all! Incredibly unprofessional. The least we expected is for them to keep their word. They broke it they needed to fix it. The least we expected is if we wait around for you every time you show up at the time you tell us. Telling us you are coming in especially for us, telling me we are working out schedules for you, telling us we will accommodate whatever works, etc but never showing up! We all are busy. The least is expected is that they communicate better as we are the customers. Now we try to call them it always goes to VM. I write this bad review because of a lack of professionalism, commitment, and then not respecting the customer. So if you need something done in time or want someone to honor yours this is not the place to go.
Sincer, personable, a good start
Sincer, personable, a good start
I hired JRB for bathroom remodel, pulled old shower out and extended the bathroom into the closet. Overall I am very impressed with the tile work and new bathroom layout. The staff were very polite and friendly and made good recommendations. Throughout the process they worked with us to pick the colors of grout, tile work etc. I am impressed with their professionalism and dedication. Some improvements can be made on the timing and schedule. I highly recommend JRB for bathroom projects.
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2 changes recorded — last scanned Sep 24, 2026.
Fast emergency response4.8
Emergency response4.2
