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Leaking water heaters, boiler trouble and no-heat calls are the jobs James Thompson Plumbing and Heating keeps getting, and many of its Google customers write about how fast someone picked up the phone. The Woburn company says it has served the area since 1996, and its BBB profile lists Mr. James W. Thompson as owner of a five-employee business. Its Massachusetts plumber licence, held by James W Thompson, is active on the state registry. On Google it holds 4.7 stars from 44 ratings. In a July 2026 review, a condo resident who has used the company for three years for kitchen and bathroom repairs, a new water heater and washing-machine shutoff valves said Joey Thompson returned calls in under an hour and the work followed within 24 hours. A February 2026 reviewer found a leaking hot water tank at 3:30 pm and had Scott and Evan at the door at 9 the next morning. In a January 2026 review, Evan came to look at a leaking water heater, pointed out the 40-year-old furnace without pushing, and the crew replaced both the next day at a discount for doing them together, then hauled the old units away. Price comes up often, and mostly well. An April 2026 customer said a bigger plumbing company quoted twice what Thompson charged for a boiler repair, and a July 2026 reviewer said the quote for a spigot fix was free and the repair took under an hour. The sharper notes are older: a 3-star review from September 2021 said the work is good but to "expect to be ripped off", and a May 2023 reviewer called the bill "a bit more$$ than I wished" while still hiring them again for a winter gas heating problem. The website lists boilers, furnaces, radiant heating, drain and sewer work and water filtration, and names the company a Navien wall-hung boiler installer and a Burnham boiler dealer. Its reviews run from 2021 to 2026 on Google, and on Reddit, a July 2026 commenter in r/Somerville called it great, while a July 2024 commenter in r/medfordma listed Jamie Thompson among their favorites. In a March 2025 r/somerville thread, a commenter called James Thompson plumbing fantastic and said they have had water tanks and furnaces replaced over the years.
“James Thompson plumbing is great.”
“James Thompson plumbing is fantastic. We have had 3 water tanks and 2 furnaces replaced over the years!”
“James Thompson Plumbing and Heating is great 24/7 and always call us back”
“Big blue is good as well as James Thompson and casaletto”
“Casaletto, Big Blue plumbing and Jamie Thompson are all my favorites.”
Colin and Kyle were excellent in their services and manners. I needed a full sink vanity replacement and, even if the scheduling was a bit challenging in the beginning due to snow forecast, the service was great! The initial assessment visit was free of charge, quick but thorough. For the actual work, they disposed of my old vanity and sink, replaced the plumbing, installed the new sink and were communicative throughout the process. I have recommended them to friends and neighbors and I will definitely call them again!
Showed up quickly to our house to fix a spigot issue. They fixed it in less than an hour. They didn’t make us pay for the quote and their price was very affordable.
I was referred to James Thompson Plumbing about 3 years and my only regret working with them is that I was not aware of them 15 years ago when I bought my condo. Over the last 3 years I have used them often for repairs in my kitchen, guest bathroom, new water heater and most recently to replace the shut off valves for my washing machine hookup. Although none of the services were emergencies, Joey Thompson always returned my calls for service in less than an hour, and the services were provided within 24 hours. All of the work performed over the last 3 years has been exceptional! In addition to repairs, they provided the product, i.e., with a new water heater, new faucets, new toilet, new shutoff valves, etc. Their exceptional work is equaled by their exceptional customer service. They are fast, neat and demonstrate the highest degree of professionalism. Every time their technicians came to my home, they were on time, introducing themselves and shaking hands, get the job done, and on the way out shaking your hand again and saying thank you. They are polite, courteous and respectful and always a pleasure to work with. Although I wish I found James Thompson Plumbing 15 years ago, I'm happy I found them 3 years ago and they are the only plumbing contractors I will continue to use in the future. It is extremely rare to find any company and service these days that provides such exceptional work with such exceptional customer service, with such a high degree of professionalism. Thank you Mr. Thompson, as well as your family and entire team for such great work and experiences and I look forward to working with you in the future. Joe
5 stars….Had a water heater leak in a condo I own in another town. Great guys to do business with, Scott and Ethan were prompt, did a great job, and with a “no mess” install, The office responded to my call for help quickly. I can’t recommend this company enough - definitely will use Thompson Plumbing again in the future.
Excellent service! My call was answered immediately and highly competent team came out to fix broken valves. Great value also. I’m already working with them on upgrades to the water heater. Highly recommended.
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1 change recorded — last scanned Aug 2, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from James Thompson Plumbing and Heating. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
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Fast emergency response4.8
Emergency response4.2
101 plumbing, gas and HVAC permits3.3
