Verified record
In 2025 a reviewer wrote that "Kyle is an excellent communicator" when it comes to pools. In 2021 a customer wrote that they paid a deposit of 2500 for a pool liner replacement and that no one returned their calls or texts to request updates. That reviewer wrote that they filed a claim and received their money back. In 2023 a reviewer wrote that an appointment made in March for a pool opening on June 12 was a no-show, with no call and no text. In 2022 a reviewer wrote that "they took the money and ran" and that with them it was $5000.00.
Kyle is an excellent communicator & knows how his stuff when it comes to pools!
Made an appt. in March for pool opening on June 12. No show! No call, no text, nothing! No response to my call or texts. Very unprofessional! Now I have disappointed kiddos who were supposed to have friends over to swim tomorrow!
Well it looks like I’m number three , almost the same as the previous two reviews, they took the money and ran. But with us it was $5000.00. If there’s three of us complaining how many more out there got ROB, pos.but now we will not stop ,police,courts and then lawyers , TV consumer advocates, state house ,I will not stop. I WANT MY MONEY BACK
This company is a scam it’s a husband and his wife taking peoples money and then not performing the work. I hired k and k pool service back in august of 2021 while I was deployed. I paid my deposit of 2500 and was told my pool liner replacement would arrive in 6 to 8 weeks. Hoping that my pool would be done by time I come home off of my deployment. K and k pool service was suppose to replace my liner and then close my pool. I returned home and every time I called or texted to request updates no one returned my calls or text. I finally got through after a week of calling and was told the liner is taking longer then expected and it should be in by November 15 2021 and that I would be updated along the way. Well of course there were no updates November 15 came and gone. I called back November 17 and still have yet to get a response or a text back. I ended up having to close my pool. I have filed a claim and received my money back. I hope no one else falls victim to these people. Do not use them!!!!
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2 changes recorded — last scanned Sep 28, 2026.
Service manager Greg, praised for years4.5
Praised by name: Dana and Ben4.3
Pool build finished ahead of schedule4.2
Neglected pool revivals4.1
Smooth pool installs and liner replacements3.9
Detailed automation install2.9