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Verified record
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- Not rated by the BBB
- 1 review in the last 6 monthsNo negatives
- 3 work photos
Highlights
- Emergency pump repair — fixed a customer's pump the same day, in the rain
- Long customer loyalty — one reviewer used the store for over seven years
- Missed opening appointment — a 2024 review described a four-day delay and an incomplete pool opening
- Return policy dispute — a 2024 review said an incorrect part sale wasn't exchanged
A recent review credits owner Alex and his crew with showing up in the rain to fix a customer's pool pump the same day — a bright spot in a mixed history for this Plymouth pool shop. THE POOL STORE handles pool openings, closings, pump repairs and parts for South Shore pool owners. One customer says they've used the store for repairs, openings and closings for more than seven years, and a five-star note from 2022 put it plainly: "I wouldn't go anywhere else." Not every review tells the same story. A 2024 review described a scheduled pool opening that ran four days late, with the cover taken off but the filter and chlorinator never touched. Another 2024 review said a replacement pump motor turned out to be the wrong part, and the store wouldn't exchange it once the package was opened. Both complaints land in the same stretch reviewers describe as a change in ownership, from longtime owner Gary to Alex — and the one review since then, from 2026, is the pump-repair story above. Google's overall rating is 4.2 stars from 25 ratings, well above the tone of its six written reviews, two of which detail the 2024 problems. For routine pool openings, closings and pump work, especially now that Alex appears to be running day-to-day service, it's worth locking in a firm appointment date and asking about the return policy on parts before paying.
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