KEN's HVAC SERVICE

Ken's HVAC Service, out of Waltham, has built its reputation on the call nobody wants to make: the AC dies mid-heatwave, or the furnace won't fire on the coldest morning of the year. Reading through the quoted reviews out of 131 on file since 2022, the same scene repeats constantly — a homeowner calls around to companies that are all booked solid, and Ken, often working with his colleague George, is the one who shows up same day or within hours. The numbers back that up: a 5-star average from 111 Google ratings and 4.8 stars from 44 ratings each on Angi and HomeAdvisor. Recent reviews describe full heating and cooling system replacements completed in under three days with booties worn indoors and a clean job site kept each day, a Mitsubishi mini-split installation, and a Nest thermostat swap handled carefully around a missing C-wire. Pricing comes up unusually often and favorably — several reviewers who collected multiple quotes say Ken's came in lowest, and more than one mentions he offered a repair option instead of pushing a costlier system replacement. The history runs deep and consistent: a five-star review of a 20-year-old furnace repair from November 2022 reads much like reviews from this spring, with the same notes on responsiveness and follow-through. Not everything has gone smoothly. A 2-star Angi review from August 2024 describes a mismatch between what was promised on the phone, cleaning the coils and checking the drain on both the indoor and outdoor units of a mini-split, and what was actually done, with the outdoor unit left untouched. It's the one clearly negative account in an otherwise long run of five-star write-ups, and worth asking about directly if a job's scope matters to you. The Better Business Bureau also shows one complaint on file, though without detail on what it concerned or how it was resolved. Ken's is the company people reach for when a system fails without warning, especially in the middle of a heat wave or cold snap, and reviewers consistently note he explains what's actually needed rather than upselling parts. Before booking a larger job, it's worth getting the scope of work in writing given the one account where what was quoted on the phone wasn't what was delivered.