Kevin Hardwood Floor

Kevin Hardwood Floor, a Dorchester-based flooring shop with five years in business, has built a track record defined by a sharp split: it's the pick for people who need a floor turned around fast, and it draws real complaints about finish quality when things go wrong. Angi and HomeAdvisor both carry the same 18 reviews and put it at 4.0 stars — 67% five-star, but a meaningful 17% three-star and 17% combined two- and one-star underneath that headline. The good calls read consistently: same-day or next-day starts, jobs finished in one to three days, and prices that beat competing bids — in a 2022 review, one customer described Kevin driving 45 miles to start the next morning after another company quoted a two-week wait, sanding and refinishing a bedroom and hall with two coats of poly in a single day. A 2023 review described a harder job — bedroom tiles that had expanded from water damage — that Kevin resized and finished, calling it reasonably priced and Kevin a nice person to work with. But the negative reviews name specific, recurring problems: doorways only half-taped leaving sanding dust throughout the house, floors left hazy or bumpy from poor cleanup, a requested finish (satin instead of semi-gloss, or a specific poly product) not used, and in a couple of cases a partial or incomplete fix when asked to come back — a 2025 review said a return visit would cost extra rather than be covered under the original job. A 2022 review also described repeated disrespectful customer service. Both platforms show the listing as Approved/accredited with free estimates offered but no warranties. Anyone hiring for a finish-sensitive job — matching a specific sheen, working close to walls or trim — should be explicit up front about the finish wanted and ask how callbacks are handled, since that's exactly where the complaints cluster.