Verified record
KW Plumbing & Heating splits its Google reviewers: a 3.9 from 16 ratings, with praise for quick, fairly priced repairs and a run of complaints about calls that were never returned. Its Massachusetts plumber licence, held by Kenneth Wood, is active on the state registry. The company describes itself as a family-owned plumbing and heating business run by Kenneth Wood ('Kenny'), claims over 35 years of experience, and lists a service area from Westborough and Shrewsbury to Framingham, Worcester, Mattapoisett and Marion. When the crew shows up, customers describe fast work. In a May 2026 Google review, a homeowner with a 55-year-old house and its original plumbing said they came as promised, repaired the outside faucets in a few hours and priced it very reasonably. A November 2025 customer said a bathtub leak was diagnosed and fixed in under 20 minutes. In an October 2024 review, a customer said Ken replaced a faucet and a pair of shut-off valves in around 30 minutes without trying to up-sell extras, and in a February 2024 review, Kenny came right over for a burst pipe and saved a basement from flooding. The complaints are about follow-through. In a January 2025 Google review, a customer needing drain service said Ken Sr. looked at the job and promised a quote from his son, then nobody called for over a week; the reply to a website complaint included "lol, best of luck" and "I'm a shitty secretary. I'm sorry." A November 2024 customer said a pipe was fixed but the hot water issue was not, and a promised return visit never came after more than a month of calls. In a February 2026 review, a customer said their ex-wife called about a serious issue and was asked whether she would be home the next morning, but no one came or called. An August 2023 one-star reviewer called the company unprofessional, not trustworthy and overpriced.
I need so repair work on outside faucets. They showed up as promised and did the job in just a few hours. Very reasonably priced and the work was expertly done. 55 year old home with original plumbing. I am very happy.
My ex-wife called today (Friday). Serious issue. He asked if she would be home in the morning. Never came, never called. So a long weekend ahead. I had to select one star to be allowed to post.
Arrived on time and was courteous. Diagnosed and fixed a bathtub leak in under 20 mins. Will hire again.
Called KW on Tues Jan 14th around 8am asking for drain service. Ken sr. arrived around 10am and looked at job. He said should be able to do Friday and that he would communicate to his son to send me a quote and get scheduled. Wednesday there was no contact, so I left a message late in the day asking for an update. Thursday morning, I called and got Ken jr. I asked for an update. He said what is this about? I told him and he said I will call my dad and get back to you. Thursday, Friday, Sat and Sunday go by with no contact. As I write this review it is Thursday Jan 23rd and I have heard nothing from either one of them. Needless to say, I got somebody else. I am baffled how they blew me off and wasted my time. Jan 23rd update: I just got a message from KW Plumbing after leaving a complaint on their website message form: Here is their response to my complaint of no contact. First lol, best of luck Second I'm a good plumber, I run this from my phone in my pocket... I'm a shitty secretary. I'm sorry Jan 24th I live in a small ranch style home. My toilet, kitchen and bathroom sinks were out of order not just the toilet. Basically, no water use upstairs. I have a small bathroom in a finished basement thankfully. Washing dishes in the bathroom sink as I waited for your call. I talked directly to your son after two days of no contact, and he said, "I will call my father and get back to you". And he just blows me off! You can minimize this all you want. One phone call could have prevented everything.
I had no hot water. I called Ken Wood Plumbing at 8am ( cold day) He arrived 1/2 hour later. He replaced a valve , assessed my furnace (40 y/0 ) recommended a new one . He was prompt courteous knowledgeable. Thank You 😊 Elizabeth O’Malley
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1 change recorded — last scanned Sep 9, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from KW Plumbing & Heating. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
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Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
Transparent diagnostics5.0
Quoted price holds5.0
Midnight and weekend help5.0
Same-day and weekend calls for burst pipes and lost heat5.0
Broad plumbing and HVAC range5.0
Rapid response5.0
Handles complex old-house retrofits5.0
Expansion tank and PRV cut water pressure from 110 to 70 PSI4.8
Gas stove installation3.4
