L.A.F Floors & Interiors

A customer choosing tile for a bathroom shower and floor credits L.A.F Floors & Interiors with helping select the grout color and the other materials needed for the renovation. That July 2026 review praises the guidance and the finished outcome. The Shrewsbury business sells flooring and design services and offers professional installation; BBB lists carpet, hardwood, luxury vinyl tile, tile and vinyl among its offerings. The company says Lisa and her husband Andy entered the flooring and design business 34 years ago as A.L.F. Floors & Interiors Inc., and that Lisa later created L.A.F Floors & Interiors after leaving that business. BBB describes the current company as accredited, with an A+ grade and three years in business. Google lists a 3.7-star average from 20 ratings. Recent customers describe practical help and return work. In June 2026, a Worcester salon customer said L.A.F installed their flooring and later replaced a small section following a flood; they praised Lisa's recommendations and attention to detail on both occasions. An April 2026 reviewer said the company sent someone to regrout the gap between a kitchen countertop and backsplash after settling, without questions or an additional charge. In July, another customer said a salesperson let their wife, who has a disability, bring paint samples and a box of stone wall covering to compare colors. There are also specific complaints about wood flooring and service. In February 2026, a homeowner who hired L.A.F through a kitchen company's subcontract described well-done backsplash tile but objected to the selection and installation of wood boards. They said part of the floor was replaced after repeated discussions, yet gaps, uneven surfaces and differing wood shades remained. A June 2023 reviewer reported moving, buckling and noisy hardwood floors in a new construction home, with repair promises unfulfilled over nearly three years. An April 2022 reviewer praised bathroom tile work but described an uneven wood-floor refinishing job, followed by a second attempt that still left drip and sanding marks, embedded debris and an unfinished patch. In September 2025, another customer complained of a tile order arriving after nearly a month rather than the promised five to seven business days, broken boxes and no refund or discount. An April 2022 customer also objected to a $6,600 quote after an initial $3,000–$3,500 estimate. Other customers describe different experiences: a February 2026 repeat customer praised Lisa's availability, timely installation and daily cleanup, while a March 2024 customer said Lisa helped complete their design choices in under two hours.