L & M Hardwood Floor Sanding

L & M Hardwood Floor Sanding is a family-owned Saugus, MA hardwood flooring business founded in 1985 by Mike Nguyen, doing installation, sanding, refinishing, and repair. The written record on file runs from 2016 to 2018, and HomeAdvisor puts the company at 4.6 stars from 19 ratings overall. Reviews from that stretch describe crews that showed up on time, moved and replaced furniture, and worked fast — a 2017 review clocked one job at an hour and twenty minutes, with the area cleaned up afterward. Several reviewers singled out results on older floors: a 2017 review described 45-year-old floors that looked brand new once finished, with a repaired section unnoticeable, and a 2018 review credited Mike directly with an efficient stair repair. A 2016 review from a realtor, who said they'd worked with plenty of flooring professionals, called the crew responsive and reasonably priced. Fair pricing for the work came up again and again across the reviews. A couple of reviews from that same period flagged rougher edges: a 2016 review noted a language barrier, and a 2017 review said pinning down exactly what the customer wanted was harder than it should have been, even though the finished floors turned out well; a separate 2017 review mentioned a booked appointment that hadn't made it onto the calendar, though the job itself went fine. For a straightforward sanding or refinishing job, the written record points to a crew that works efficiently and leaves floors looking new. Being specific up front about exactly what you want done looks like the one thing worth doing carefully, since that's where a couple of reviewers found friction.