Lacroix Plumbing and Heating

A basement bathroom kept backing up through a shower the family hardly ever used. When Kyle came out in April 2026 he found the reason below the floor: a sewage ejector pit with a dead pump the owners had no idea was there. Lacroix Plumbing and Heating is Kyle's own shop, run out of Revere across the North Shore and into Greater Boston — Lynn, Salem, Malden, Peabody, Saugus, Winthrop and a dozen towns besides. Its Massachusetts plumbing licence is active, the work covers plumbing, heating and gas fitting, and the company says the owner answers the calls himself. One customer who saw a Facebook ad in May 2026 did exactly that, got Kyle on the phone, and had him at the house the same day for a list of jobs they had been putting off, including a pump replacement. Water heaters are the emergency he gets called for most. One customer's tank died on a Sunday in April 2026 and said Kyle answered within the hour and installed the replacement that day; another's let go as they were walking out the door for a weekend away, and was replaced straight away. In March 2026 a homeowner who wanted a tankless unit but had read it would be awkward alongside hot-water baseboard heat was given several options that would work, for both an ageing heater and a neglected boiler. The diagnosis gets noticed as much as the installation. A February 2026 customer whose Viessmann boiler was making an odd noise turned out to have a heat exchanger thick with dirt; it was serviced and running properly again. A shower with swinging temperatures in April 2026 got a diagnostic and a set of choices rather than one quote. A May 2026 washer and dryer installation that ran into building-management rules and water-shutoff scheduling took patience instead of extra charges, that customer wrote. Price comes up again and again, always the same way: reasonable, the lowest of several quotes, no hidden charges. So does neatness — an April 2026 reviewer was struck by how straight the new pipework ran. Across 36 Google ratings the average is 5 stars, and every written account so far is from 2026; one reviewer that April wished him success with the new business. The company's own site states that it is BBB accredited with an A+ rating. For a dead water heater, a boiler misbehaving in the cold, or a job where you want the cause found before the price is quoted, this is a call worth making around Revere and the North Shore. Ask how after-hours and weekend calls are billed, and — since Kyle works with one co-worker — how soon he can reach a job that is not an emergency.