S. Ferro Plumbing & Heating

Call at 6:45 on a subzero morning with a flooded basement and a burst water heater, and by early afternoon have a dry basement and a new tank — that January 2026 review is the shape of most of what customers write about S. Ferro. This is a Revere plumbing and heating shop built around the call you make when something has already gone wrong. The company says it is locally owned and operated with a team of eight plumbers, working both residential and commercial jobs. One name dominates the reviews: Steven, the owner, who customers describe answering the phone himself and turning up on the job. Its Massachusetts plumbing license is active, held in the state registry by S Ferro Plumbing & Heating Inc. The written history runs 2022 to 2026 — 34 reviews behind a 4.6-star Google average across 52 ratings — and heating is where the harder work sits. A homeowner in February 2026 described a whole new heating system going into an 1800s Charlestown house without disturbing the original decor. In October 2025, a reviewer had a broken ignition switch on an aging Weil-McLain gas unit replaced the same day; another that month watched a leak under the boiler diagnosed on a Monday, the coil ordered, and the part installed the following Tuesday. A March 2024 customer credited Steve with steering their gas-system upgrade through the MassSave application. The plumbing side is the everyday list: water heaters, faucets, toilets, sinks, leaks — and a sump pump that failed in a Revere basement during a 2023 storm and was fixed within hours of the call. Two complaints are worth reading before you dial, both about diagnosis and cost. A December 2024 reviewer said they were charged over $1,300 for a gas heater that still didn't work, and that a second contractor traced the fault to the thermocouple. A January 2026 one-star review is sharper: the writer alleged the crew went to the wrong property, swapped out a working water heater, reinstalled the old one after realizing the error, clogged faucets and baths with sediment, and then quoted a large sum to fix the resulting problem. Both are specific, and both turn on the same thing — what went wrong and what it cost. If your heat has quit or water is coming in, S. Ferro is a reasonable call: the reviews are thick with same-day arrivals and jobs closed out in one or two visits. On anything larger than a repair, get the diagnosis and the price agreed before work starts, and confirm the address on the ticket.