S. Ferro Plumbing & Heating

S. Ferro Plumbing & Heating is a Revere outfit whose reviews keep circling back to the same kind of call: the burst water heater flooding a basement, the furnace that dies mid-cold-snap, the pipe that lets go on Christmas Day. Steve runs the company — the business describes itself as locally owned with a team of eight plumbers — handling fixture and leak repairs, water heater replacement, and boiler and furnace work around Revere and the North Shore. The pattern shows up again and again in the reviews: called at 6:45am for a flooded basement, a new water heater in and the basement dry within hours. No heat during a stretch of freezing temperatures and a storm threat, fixed same day with a bad ignition switch replaced. One customer, in a 2023 review, described a sump pump failing at a family member's Revere home during a rainstorm — the crew had it identified and fixed within hours, and no water since through several storms that followed. Another customer said they've called on Steve for six years running and "he never disappoints." The work runs beyond plumbing into heating: navigating the MassSave rebate program for a gas system upgrade (in a 2024 review), replacing an ignition switch on an aging Weil-McLain boiler, and — in a 2026 review — retrofitting a new heating system into an 1800s Charlestown house with minimal disruption to the original woodwork. What to know before calling: the record isn't spotless. One customer describes the crew showing up at the wrong property, replacing a water heater that was working fine, then realizing the mistake, reinstalling the old unit, and leaving sediment clogging faucets and tubs — and then wanting to charge for the fix. A separate 2024 review describes a $1,300 gas heater repair that didn't resolve the problem; the technician blamed a discontinued switch, and a different company later diagnosed a bad thermal coupler. Its Massachusetts plumbing license is active, registered to S Ferro Plumbing & Heating Inc. For the classic no-heat or flooded-basement emergency, this is a company with years of that exact call behind it — just confirm up front what's actually being replaced before the truck rolls.