Metro Boston Plumbing & Mechanical, Inc.

Metro Boston Plumbing & Mechanical is a Framingham plumbing outfit built around one technician homeowners keep naming by name: Ernie. Nearly every review, from 2013 to last spring, centers on the same kind of calls — water heater swaps, gas line runs, toilet and dishwasher installs, leak repairs — and the company's own site adds heating and cooling work plus plumbing tied into larger kitchen and bathroom remodels. The volume backs it up. Google shows 4.7 stars from 69 ratings, HomeAdvisor and Angi each show 4.8 from 28, and across 49 reviews dating back to 2013 only one falls below five stars. The same specifics repeat: a failed water tank fixed within a day in 2024, a washing machine hookup met on a tight deadline the same year, careful cleanup, and Ernie walking customers through the actual problem before starting work. In a 2020 review, a homeowner described him stepping into a bathroom rehab a previous plumber had botched and correctly finishing the fixtures, baseboard heaters and sink. One thing worth asking about directly: the state registry lists the company's Massachusetts home improvement contractor registration as expired, so it's worth confirming current licensing status before booking anything beyond a small repair. For everyday plumbing work — installs, leak repairs, water heaters, gas lines — the length and consistency of this record make Metro Boston Plumbing a reasonable call for the Framingham/MetroWest area; just settle the licensing question first.