Metro Boston Plumbing & Mechanical, Inc.

Metro Boston Plumbing & Mechanical is a MetroWest Massachusetts plumbing and mechanical company built around master plumber Ernie (Ernandes), who shows up by name in nearly every review. The company holds an active, registry-verified Massachusetts plumber license (#4258-PL-C) and an A+ Better Business Bureau rating, and its own site describes commercial and residential plumbing, heating, cooling, new installation, and full kitchen and bathroom remodeling work; a separate home improvement contractor license (#205991) is listed as expired on the state registry. The record backing this up is unusually deep — 49 reviews from 2013 through 2026 across Google, Angi, HomeAdvisor, and Thumbtack, nearly all five stars. The range of work is wide: toilet and disposal installs, a full sump pump system replacement, a tankless water heater installation with the tradeoffs explained up front, gas lines run for HVAC units and a fireplace conversion, a gas dryer hookup, and plumbing tied to full kitchen and bathroom remodels. A 2020 review stands out — a homeowner described nearly a year of a bathroom rehab gone wrong under a previous plumber before Ernie corrected the earlier mistakes and finished the job right. A 2019 review specifically recalled him putting on protective shoe covers before entering the home and cleaning up all debris after the job, a level of care echoed across years of other reviews describing him as prompt, clean, and thorough. Multiple reviews describe same-day emergency response — a leaking water tank, an urgent washing machine hookup — handled with clear timelines and no drama. Activity in the past six months alone includes six reviews, all positive, describing a disposal install completed within days of a quote, a sump pump system redone, fair pricing, and honest, no-pressure communication. Across the full record there's no written complaint to speak of; the lone below-five-star review, a 2022 four-star rating, still described the work as professional and said the reviewer would hire him again. For plumbing work of nearly any scope — routine repairs, emergency calls, gas line work, or plumbing tied into a kitchen or bathroom remodel — this is about as well-documented and consistently positive a record as a contractor can show, with years of repeat customers and a named, licensed plumber behind every job.