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Verified record
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Highlights
- Missed oil delivery — a 2020 review says $550 was charged, no oil came
- Refund refused — a 2020 review says a cancelled delivery was still charged
- Unannounced top-off — a 2018 review cites excessive fees under 100 gallons
Law Fuel and Energy describes itself on its Better Business Bureau listing as offering HVAC and plumbing service. In a 2020 review, a customer wrote that $550 was taken from a credit card and the oil did not arrive on the scheduled day, and that the order was cancelled when there was still no oil. In a separate 2020 review, a customer who cancelled a delivery after the company could not deliver for well over a week wrote that they came out anyway, delivered to a nearly full tank, and would not reimburse the charge. In a 2019 review, a customer wrote that for the second time in a row that winter the oil was charged immediately, the estimated delivery date was more than a week away, and the customer ran out of oil because the delivery was not made. In a 2018 review, a customer wrote that a fuel order the year before took almost 3 weeks to be delivered, and that Law then showed up unannounced, topped off the tank and charged excessive fees for less than 100 gallons. In a 2017 review, a customer described waiting 3 weeks for an order that spring after the company said its truck broke down, then missed scheduled deliveries that fall. In another 2017 review, a customer wrote of being charged $265.82 for an oil order that never showed up, and of still waiting for a refund after cancelling.
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