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Level Up Chimney Sweeps lists its office at 350 Main Street in Haverhill, and three reviewers in December 2024 and January 2025 said it is not there: one, who said they had managed that building for seven years, said no such business was among the tenants, and another, who said they owned the building, said there was no such company there. That reviewer said they suspected the company's reviews were fake and had filed complaints with the BBB and the Federal Trade Commission. The company advertises chimney cleaning, inspection, repair, relining, waterproofing, masonry, and stove and fireplace installation within 30 miles of Haverhill. Google shows 4.6 stars across 118 ratings, and many customers name technicians such as Tucker, Eli, Caden, Ralph and Logan. In a January 2026 review, a customer described the crew rebuilding an old chimney from the attic through the roof with a stainless steel liner and cap. In a December 2025 review, a customer said the company repaired lightning damage and dealt with their insurer. One December 2025 review opens with "Here's your revised review following all requirements." In an August 2025 review, a buyer who needed an inspection for a home purchase described two booked morning windows missed over two days and about five hours spent waiting. A January 2025 reviewer said the company subcontracts to inexperienced workers, left cracks unfilled after a cleaning of almost $600, and hung up on follow-up calls. In October 2024, a customer said they were charged $398 for a stove flue cleaning that took under 20 minutes. A February 2026 one-star reviewer called the booking process suspect, said the technician arrived in a hatchback sedan with a small bag of tools and no specialized equipment and would not go on the roof, and said the business seemed like a sham.
I have been using chimney sweep services since I bought my home. They always do a very good job, and I am especially pleased with their follow-up service and ongoing customer care. Ralph has also helped with other chimney-related and home venting work, and I was very impressed with how dependable he was. He arrived on time, stayed on schedule, and finished the work as planned. What stood out most was how neat and careful he was during the job. At the end of each day, he cleaned up all the dust and mess, which made the whole process much easier. Since then, I have asked Ralph to help with several projects connected to fireplace, chimney, and home safety needs, including venting improvements, chimney cap work, and coordination of related repairs. He has a strong technical background and works well with other skilled trades when needed. Now Ralph helps take care of my property from top to bottom, including chimney maintenance, inspection work, and related building upkeep. I trust his work, value his professionalism, and would gladly recommend him to anyone needing chimney sweep services or closely related home care work in Haverhill.
Had Logan and Ralph come out for a chimney sweep and inspection to make sure our fireplace and chimney were safe to use during the colder months. They were professional, friendly, and easy to talk with, and they explained everything in simple terms while sharing helpful knowledge about chimney care, draft, and overall safety. It was very educational, and I appreciated their honest feedback about the condition of the chimney and what to keep an eye on going forward. The whole visit felt thorough and reassuring, and I would gladly recommend them to anyone needing chimney sweep or fireplace inspection service.
The service tech arrived right on time and gave our two chimneys a very thorough inspection. Eli clearly explained a few fireplace and flue issues that should be taken care of before installing new chimney caps. He was professional, helpful, and easy to talk to, and the whole visit made us feel confident about the chimney work ahead. We are very glad we chose the right team for the job.
I had a big issue with my fireplace liner and the chimney sweep team responded fast and professionally. jeffrey and logan took care of the problem quickly, kept the hearth and flue area clean, and made the whole service visit easy. They explained what was going on with the liner in simple terms, checked the chimney system carefully, and made sure everything was working safely before they left. i really appreciate all they did for me, and it was a smooth experience from start to finish in haverhill.
Caden came out to clean and inspect my fireplace and chimney and did a great job. He was professional, helpful, and easy to talk to. He clearly explained the sweep and inspection process, pointed out what he was checking in the flue and firebox, and answered all my questions in simple terms. The whole visit felt thorough and well done, and I would highly recommend this chimney service.
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1 change recorded — last scanned Jul 29, 2026.
Fast leak response3.7
Chimney repair3.5
Chimney specialists3.8
Six chimney jobs documented since 20163.6