LEXEL Movers - TOP Long Distance Moving & Storage

Lexel Movers, on Newbury Street in Boston, is built around long-distance moves — Connecticut to Boston, Boston to NYC, New York to Boston, Boston to Charlotte, Boston to Framingham — and a small rotating cast of crew leads shows up across dozens of reviews: Carlos most often, along with Jose, Enrique, Nick and Jason. The volume is real: 4.7 stars from 99 Google ratings, part of a written record of 57 reviews running back to 2021, and the last six months brought eight reviews with none negative. What people describe again and again is a crew that explains the process up front — walking the space, noting what needs doing, outlining the wrap-and-pack approach — then works fast without breaking things. Several reviewers single out pricing transparency: one recent review cites "no hidden fees, no surcharges," and a Connecticut-to-Boston mover said the flat rate beat a comparable hourly quote with a clear cost breakdown. That said, pricing is also the company's most recurring complaint. In a 2023 review, a customer flagged a 25% jump over the original estimate; a 2025 repeat customer described an overcharge on an initial job that was later adjusted; another 2023 review said the final charge came in above the quote. None of these describe damaged or lost items — the complaints are specifically about the number changing after booking. Separately, two older reviews stand apart from the pattern: in a 2021 review, a customer described the crew saying the apartment was cleared while roughly ten items were left behind, and movers not wearing masks during a move at the height of the pandemic; another 2021 review made a serious allegation that the company withheld a relative's furniture and threatened to leave it on the curb. A 2024 review also described an unrequested extra mover who wouldn't leave without a signed contract. For a long-distance or interstate move with a defined scope, Lexel's crews are consistently praised for showing up on time, working through problems on-site, and communicating throughout — just get the estimate and its assumptions in writing before moving day.